Receptionist The EDITION📣 Job Ad

About the Receptionist Role at Edition

Edition is seeking a Receptionist to join our team in Makkah. This full-time position offers an opportunity to be the first point of contact for guests, ensuring a welcoming and efficient experience. The role requires no prior related work experience, making it suitable for individuals looking to start their career in hospitality.

Core Responsibilities

The Receptionist will be responsible for managing all guest interactions across various communication channels, including telephone, email, chat, and mobile devices. Key duties involve answering and processing guest requests, questions, and concerns promptly and accurately. This includes operating the telephone switchboard, arranging wake-up calls, and directing calls to the appropriate extensions. The role also entails receiving, recording, and relaying messages, as well as logging all guest requests or issues into the computer system. Follow-up with guests to ensure satisfactory resolution of their concerns is a critical aspect of this position.

Additionally, the Receptionist will provide guests with information regarding room features, property amenities, and local points of interest. Responsibilities may extend to processing room service orders, answering menu-related questions, and recording transactions in the point-of-sale system. Assisting guests with internet access and in-room entertainment is also part of the role.

Guest Service Standards

Adherence to all company policies and procedures is essential. This includes maintaining a clean and professional uniform and personal appearance, as well as protecting company assets and maintaining the confidentiality of proprietary information. The Receptionist is expected to welcome and acknowledge all guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation to guests. Clear and professional communication, both in speaking with others and answering telephones, is required. Developing and maintaining positive working relationships with colleagues and supporting team goals are also important aspects of the role.

Qualifications and Requirements

Candidates for this position should possess a high school diploma or *** equivalent. No related work experience is required, and no supervisory experience is necessary. There are no specific licenses or certifications mandated for this role.

Work Environment and Physical Demands

This role requires compliance with quality assurance expectations and standards. The Receptionist must be able to read and visually verify information in various formats. The position involves standing, sitting, or walking for extended periods or entire work shifts. Physical tasks may include moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance. Performing other reasonable job duties as requested by Supervisors is also expected.

Location and Work Type

This is a full-time position located in Makkah, with potential interaction with guests from Jeddah and Makkah. The work type is exclusively full-time.