Reservations Agent (Saudi National) Reservations Jumeirah Jabal Omar Hotel📣 Job Ad

About the Role

Jumeirah Group is seeking a Reservations Agent to join the Reservations Department. This full-time position is based in Makkah, Saudi Arabia, and offers an attractive salary paid in Saudi Riyals (SAR). The role requires 0-1 years of experience.

Key Responsibilities

• Respond to guest inquiries via email promptly and professionally, within 24 hours, prioritizing urgent correspondence.
• Answer incoming calls within three rings, adhering to proper greetings and service standards.
• Collect all necessary guest details during the booking process, including recognizing repeat guests, contact information, passport copies, flight details, special occasions, and preferences, and ensure accurate entry into the Opera system.
• Maintain professional email and telephone etiquette at all times.
• Thoroughly review all reservation correspondence to identify and communicate special instructions or requests to the relevant departments.
• Communicate any last-minute changes, such as new bookings, cancellations, or additional information, to the appropriate departments.

Required Qualifications

• 0-1 years of experience in a reservations or customer service role.
• Proficiency in MS Office applications.

Essential Skills

• Strong communication skills, both written and verbal, with the ability to handle guest inquiries clearly, courteously, and professionally.
• Ability to multitask effectively and work under pressure in a fast-paced environment.

Work Location and Type

This is a full-time position located in Makkah, Saudi Arabia. The role is within the Reservations Department of Jumeirah Group.