Service Advisor📣 Job Ad

About the Role

Petromin Corporation is seeking a Service Advisor for a full-time position in Makkah. This role is responsible for assisting customers with their vehicle service needs, ensuring exceptional customer service and a thorough understanding of car dealership and maintenance processes. The advisor enhances customer experience by clearly explaining complex vehicle issues and recommending appropriate service options. This position is suitable for candidates with 0-1 years of experience.

Vehicle Service and Diagnostics

• Develop an in-depth understanding of major vehicle systems, including engines, transmissions, electronics, and hybrid technologies, specific to models popular in the Saudi market.
• Regularly update skills with the latest advancements in Nissan vehicle features and technologies, focusing on new model releases and updates pertinent to Saudi Arabia.
• Utilize diagnostic tools to perform preliminary checks on vehicles, facilitating a streamlined diagnostic process by technicians.
• Effectively interpret diagnostic test outcomes, enabling accurate communication and preliminary advice to customers regarding potential service needs.
• Address minor technical issues on-site, reducing turnaround time and improving customer satisfaction.

Customer and Operational Support

• Translate complex vehicle issues into understandable language for customers, advising on appropriate services or upgrades that align with their needs and budget.
• Develop and maintain customer relationships, schedule services, and ensure seamless communication between the service team and customers.
• Serve as Nissan's representative, maintaining a professional and knowledgeable demeanor while updating customers on their vehicle's repair status.
• Assist customers with ordering and locating vehicle parts, and manage parts orders and stock essential items like tires to optimize shop operations.
• Work as part of the management team to schedule technicians and enhance their safety, efficiency, and productivity.
• Keep comprehensive and organized records of customer interactions, service histories, and warranty claims.

Warranty and Regulatory Compliance

• Gain a thorough understanding of Nissan's warranty policies within the Saudi market to clearly explain coverage to customers.
• Efficiently manage all service-related paperwork, ensuring accuracy in service orders and warranty claims, and compliance with Saudi regulatory standards.
• Scrutinize service claims to verify eligibility under warranty, ensuring alignment with Nissan’s guidelines and customer agreements.
• Ensure all service operations conform to regulatory standards set by Saudi Arabian authorities, particularly those related to vehicle safety and emissions.
• Stay abreast of changes in automotive regulations and standards, integrating new requirements promptly into service protocols.
• Strictly comply with Nissan’s high standards, automotive regulations, and company policies and procedures.

Qualifications and Experience

• 0-1 years of experience in a service advisor or automotive customer service role.
• Strong understanding of car dealership and maintenance processes.
• Ability to effectively communicate complex technical information clearly and concisely.
• Proficiency in using diagnostic tools for preliminary vehicle checks.
• Excellent organizational skills and attention to detail for paperwork and record-keeping.
• Commitment to maintaining high standards of customer service and regulatory compliance.

Work Environment

This full-time position is based in Makkah, Saudi Arabia, operating within a dynamic automotive service environment.