Stadium Merchandising Senior Specialist📣 Job Ad

About the Role

Al-Ahli Club Company is seeking a dedicated Stadium Merchandising Senior Specialist to join its team in Jeddah, Makkah, Saudi Arabia. This role is central to delivering a high-quality fan shopping experience within stadium premises during matchdays and events. The Senior Specialist will be responsible for executing retail and merchandising activities, driving sales, maintaining operational readiness, upholding visual merchandising standards, and ensuring coordination between retail, operations, and event teams. The position also supports the broader merchandising function by ensuring product availability, effective assortment execution, and accurate product information throughout the season.

Key Responsibilities

• Prepare stadium retail areas, including pop-ups, kiosks, and booth selling points, for optimal fan engagement.
• Coordinate product allocation with the Retail Manager and Planning team to ensure the right products are available at the right locations.
• Ensure the correct product assortment is strategically placed in various zones, such as family zones, VIP areas, and general stands, to cater to diverse fan needs.
• Validate pricing, signage, and Point of Sale (POS) readiness to ensure a smooth and efficient transaction process.
• Support the implementation of visual merchandising strategies aligned with specific campaigns and match themes to enhance the retail environment.
• Oversee sales activities across all stadium retail touchpoints on matchdays, ensuring a high level of customer service and operational efficiency.
• Ensure continuous stock replenishment and availability across all retail locations to prevent stockouts and maximize sales opportunities.
• Manage customer queues, service flow, and the overall customer experience to ensure satisfaction and encourage repeat business.
• Supervise temporary staff, ensuring their productivity and adherence to company standards during events.
• Address customer inquiries and resolve any on-site issues promptly and effectively to maintain a positive fan experience.
• Track real-time sales performance and identify immediate opportunities for improvement or additional sales.
• Consolidate sales data and operational feedback post-match to inform future strategies and improvements.
• Identify best-selling products and potential stock gaps based on sales performance and fan demand.
• Provide actionable recommendations for future matches, including assortment adjustments and operational enhancements.
• Support the merchandising team by providing valuable product feedback to refine future assortments and product development.
• Contribute to the accuracy of the line plan and ensure timely updates of product data within relevant systems.
• Support planning and merchandising teams with insights that impact future buy quantities and Open-to-Buy (OTB) decisions.

Qualifications and Requirements

• Bachelor's degree in Business, Retail Management, Sports Management, or a related field.
• 3 to 5 years of experience in retail operations, stadium/event operations, or store management.
• Experience in sports, events, or high-footfall retail environments is highly preferred.
• Proficiency in both English and Arabic, encompassing written and spoken communication.

Required Skills

• Strong operational execution capabilities to manage complex retail environments.
• Excellent communication and coordination skills to effectively liaise with various teams and stakeholders.
• Ability to perform effectively under pressure in fast-paced, dynamic environments.
• A strong customer service orientation focused on delivering exceptional fan experiences.
• Basic understanding of merchandising principles and their application in a retail setting.
• Flexibility to work evenings, weekends, and matchdays as required by the event schedule.
• Keen product sensitivity and an understanding of consumer preferences.

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires flexibility to work evenings, weekends, and matchdays as dictated by the event schedule. The position is with Al-Ahli Club Company.