Store Manager - Kilian📣 Job Ad

About the Role

Chalhoub Group, a leading partner for luxury across the Middle East with over 65 years of experience, is seeking a dynamic Store Manager for the Kilian brand. This role is based in Jeddah, Makkah, Saudi Arabia. As a Store Manager, you will be instrumental in driving store business, cultivating a base of loyal VIP customers, and leading your team to uphold the brand's values and operational excellence. This position is pivotal in Chalhoub's transition to a hybrid retailer, leveraging technology and data to enhance customer experiences.

You will be responsible for inspiring your team, achieving sales targets, and ensuring seamless integration of online and offline retail strategies. This is an opportunity to contribute to a world-class team focused on innovation and service excellence in the luxury beauty sector.

Key Responsibilities

• Lead by example, embodying and communicating the brand's values and philosophy through all interactions with customers and team members.
• Define, execute, and monitor the store's action plan to achieve sales targets and Key Performance Indicators (KPIs).
• Manage the customer database to build strong relationships and identify future selling opportunities.
• Stay informed about the latest trends, products, and competitor activities, sharing feedback with relevant back-office teams.
• Embrace a hybrid retail approach by leveraging all online and offline points of sale.
• Provide clear vision and direction to the team regarding business objectives and store strategies.
• Identify, recruit, develop, and retain strong talent within the team.
• Foster a positive work environment built on trust, respect, and fairness, acting as the voice of employees by relaying feedback, challenges, and concerns to leadership and HR.
• Coach team members, promoting a growth mindset by utilizing the Group's learning tools and platforms, and consistently monitoring development plans and professional growth.
• Ensure performance improvement plans are transparently discussed and documented.
• Develop an omnichannel mindset within the team, promoting various customer experience touchpoints (physical and digital), clienteling techniques with a focus on VIPs, and leveraging customer data to proactively meet needs.
• Drive the brand's e-commerce business, including various activities and activations.
• Recruit new clients and convert them into loyal VIP customers by delivering an excellent experience and engaging in continuous networking.
• Ensure adherence to all sales and operational policies and procedures within the store.
• Process and prepare e-commerce orders within set Service Level Agreements (SLAs) for time and quality, ensuring no pending fulfillment actions in the store.
• Utilize available technology tools (*, Clienteling app, OMS, Business WhatsApp) to enhance customer experience both in-store and remotely, ensuring the team is proficient or trained on these tools.
• Maintain operating standards, including stock replenishment and display organization according to the brand's Visual Merchandising (VM) guidelines.
• Ensure compliance with all legal, safety, security, retail store operations, and HR guidelines, collaborating with relevant teams for continuous improvement and escalating issues promptly.
• Ensure healthy floor coverage by analyzing historical traffic data and anticipating peak hours.

Qualifications and Requirements

• A minimum of 3 years of experience as a Store Manager or Supervisor within the luxury brand sector.
• Fluency in both Arabic and English is essential.

Required Skills

• Sales Target Achievement and KPI Management
• Customer Relationship Management and Clienteling
• Product Knowledge
• Team Leadership, Talent Recruitment, and Talent Development
• Employee Feedback Management and Coaching
• Promoting a Growth Mindset and Performance Improvement Plans
• Omnichannel Customer Experience Strategy
• E-commerce Operations and Order Processing
• Adherence to Sales and Operational Policies
• Understanding of Service Level Agreements (SLAs)
• Proficiency with Clienteling Apps, OMS, and Business WhatsApp
• Stock Replenishment and Visual Merchandising (VM)
• Compliance with Legal, Safety, and Security Guidelines
• Retail Store Operations and HR Guidelines
• Traffic Data Analysis

Work Environment and Location

This is a full-time position for a Store Manager at the Kilian boutique in Jeddah, Makkah, Saudi Arabia. The role requires 2-5 years of relevant experience. Chalhoub Group is committed to inclusion and diversity, welcoming all applicants to apply and be part of their exciting future, ensuring equal opportunity without regard to gender, age, race, religion, national origin, or disability status.