Super User📣 Job Ad

About the Role

Ninja is seeking an experienced Super User to join our team in Jiddah, Makkah, Saudi Arabia. This role serves as the primary liaison between Warehouse Operations and the IT department, focusing on the effective utilization and optimization of our Warehouse Management Systems (WMS). The Super User will be instrumental in ensuring system efficiency, driving user adoption, maintaining data accuracy, and facilitating continuous process improvement within warehouse operations. This full-time position requires a proactive individual with a strong understanding of warehouse logistics and the ability to leverage technology to enhance operational performance, bridging the gap between business needs and technical solutions.

Key Responsibilities

• Support and optimize warehouse operations through the effective use of Warehouse Management Systems (WMS).
• Act as the key liaison between Warehouse Operations and IT, ensuring seamless communication and collaboration.
• Drive system efficiency and ensure the WMS is utilized to its full potential.
• Promote and facilitate user adoption of the WMS across the operations team.
• Maintain and ensure the accuracy of data within the WMS.
• Identify and implement opportunities for continuous process improvement within warehouse operations, leveraging WMS capabilities.
• Deliver system training to end-users, ensuring they are proficient in using the WMS.
• Provide ongoing support to end-users, troubleshooting issues and answering queries related to the WMS.
• Map current warehouse processes and workflows to identify areas for optimization.
• Track and report on operational performance metrics, utilizing data analysis tools.
• Contribute to the successful implementation, enhancement, or integration of WMS solutions.

Qualifications and Requirements

• Bachelor's degree in Information Technology, Computer Science, Industrial Engineering, or a related field. An IT background is preferred.
• A minimum of 3 years of experience in warehouse or Distribution Center (DC) operations.
• Strong hands-on experience with Warehouse Management Systems (WMS) and their associated modules.
• Proficiency in data analysis and reporting tools, specifically Power BI and SQL.
• Demonstrated experience in data analysis, reporting, and tracking operational performance.
• Proven experience in delivering system training and providing end-user support.
• A solid understanding of process mapping, workflow optimization, and continuous improvement methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication skills, with the ability to effectively interact with both technical and non-technical stakeholders.
• Experience supporting WMS implementations, enhancements, or integrations is considered an advantage.

Required Skills

• Warehouse Management Systems (WMS)
• Power BI
• SQL
• Data Analysis
• Reporting
• Operational Performance Tracking
• System Training
• End User Support
• Process Mapping
• Workflow Optimization
• Continuous Improvement Methodologies
• Analytical Skills
• Problem-Solving Skills
• Communication Skills
• WMS Implementations
• WMS Enhancements
• WMS Integrations

Work Environment and Details

This is a full-time position based in Jiddah, Makkah, Saudi Arabia, covering operations within Jeddah and Makkah cities. The role requires 2-5 years of relevant experience.