Technical Support Officer Onboarding (Supplemental Workforce Third Party )📣 Job Ad

About the Role

The Islamic Development Bank (IsDB) is seeking a Technical Support Officer - Onboarding to enhance and continuously improve the onboarding process for new joiners. This contract position is based in Makkah, with responsibilities covering both Headquarters and the 11 Regional Hubs, including locations such as Jeddah and Makkah. The role requires 2-5 years of relevant experience.

Role Overview and Responsibilities

This position is central to ensuring a seamless onboarding experience for all new employees. The Technical Support Officer - Onboarding will be responsible for the planning, monitoring, and coordination of all onboarding activities. This includes designing, managing, and facilitating remote onboarding programs to ensure the smooth integration of virtual employees. Key duties involve coordinating virtual orientation sessions, online introductions, and digital training programs. The role also entails providing new employees with comprehensive guidance on digital platforms, HR systems, organizational policies, and remote work protocols. Collaboration with IT and relevant departments is essential to ensure the timely provision of necessary equipment and system access.

Key Accountabilities

• Tracking and ensuring the completion of online onboarding documentation and mandatory e-learning modules.
• Serving as the primary HR point of contact for new and remote employees, addressing inquiries related to policies, benefits, payroll, and remote work arrangements.
• Preparing, maintaining, and updating complete employee personnel files in compliance with HR policies and procedures.
• Updating and maintaining the IsDB Employee Handbook to effectively support and guide new employees.
• Addressing and resolving employee inquiries related to work visas, contract terms, payroll cycles, allowances, and other employment matters.
• Processing employment documentation, including appointment letters, payment forms, and related HR paperwork.
• Supporting the HR Service Center in creating employee IDs and profiles and updating personal and bank details in SAP.
• Coordinating with external reference check providers to complete pre-employment verifications.
• Liaising with internal and external stakeholders to manage relocation logistics, including accommodation, transportation, and medical arrangements.
• Processing Purchase Requisitions (PRs) in SAP as required and proactively coordinating with relevant departments for timely approval and completion.
• Providing support to the HRMD and HR Sourcing and Recruitment teams in all HR-related activities as needed.
• Assisting with various HR functions and projects to ensure smooth and efficient HR operations.

Qualifications and Experience

• A Bachelor's degree in Human Resources, Business Administration, Management, or a related field.
• A minimum of 3–5 years of relevant experience in HR operations, onboarding, or employee services.
• A professional HR certification (*, SHRM-CP, CIPD, CHRM, or equivalent) is considered an advantage.

Required Skills and Knowledge

• Strong coordination and organizational skills.
• Excellent communication, interpersonal, and customer service skills.
• Ability to manage onboarding programs, both onsite and remote.
• Knowledge of HR policies, procedures, and employee lifecycle processes.
• Experience with SAP and HR information systems.
• Understanding of payroll, contracts, benefits, and employment documentation.
• Stakeholder management and cross-functional collaboration skills.
• Attention to detail and the ability to maintain accurate employee records.
• Knowledge of relocation and visa processes is an advantage.