Territory Lead, Trauma & Extremities, Western region (Jeddah)📣 Job Ad

About the Role

Stryker, a global leader in medical technologies, is seeking a motivated Territory Lead to drive the growth of its Trauma & Extremities Division within the Western Region of Saudi Arabia. This full-time position is based in Jeddah and offers an opportunity to contribute to improving healthcare through innovative customer solutions.

The Territory Lead will be responsible for expanding Stryker's market presence by developing strong customer relationships, understanding market dynamics, and executing sales strategies. This role requires a proactive individual capable of managing all aspects of territory sales, from initial customer engagement to post-sales support and financial follow-up.

Key Responsibilities

• Establish and develop strong, continuous relationships with current and potential customers within the assigned territory.
• Monitor and report on market trends, competitor activities, product developments, and regulatory changes within the area of responsibility to management.
• Execute sales activities in alignment with regional sales targets and company strategies, preparing comprehensive sales reports as requested by the manager.
• Plan, implement, and report on customer and partner visits and product demonstrations to achieve sales targets and meet customer demands.
• Evaluate customer requests for proposals, preparing detailed material lists that accurately reflect customer needs.
• Educate customers on various purchasing methods (*, tender, intermediate purchase, leasing) and collaborate with the tender department on procurement projects, supporting their completion and reporting.
• Track material delivery dates within the territory and proactively inform customers of any updates.
• Manage the delivery and installation of materials, provide post-sales user training on the product portfolio, and attend surgical cases to offer support.
• Facilitate the billing process to the accrual stage and follow up on collections with the Finance and Accounting department to ensure timely payments.
• Communicate customer feedback, including complaints, to the Quality Management Representative and Manager, evaluate feedback within the territory, take necessary actions, and report to relevant parties and the customer.
• Prepare and utilize congress and demonstration materials effectively, ensuring they are returned to storage in a sterilized and undamaged condition.
• Relay scientific support requests and plans to the marketing department in the region and support the execution of these processes.
• Provide support to the logistics team as needed.

Qualifications and Requirements

• Bachelor's degree in Business, Medical, or a related field.
• Minimum of 2 years of commercial experience, preferably in a territory lead or similar role.
• Demonstrated experience within the Orthopaedics industry, including Trauma, Extremities, or Joint Replacement.
• Proficiency in English.

Required Skills

• Sales
• Customer Relationship Management
• Market Analysis
• Sales Reporting
• Product Demonstration
• Proposal Evaluation
• Tender Management
• Logistics Support
• Post-Sales Support
• Collections Follow-up
• Quality Management
• Scientific Support
• Orthopaedics
• Trauma
• Extremities

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role involves managing a specific sales territory within the Western Region.