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SalarySalarySR 4,000 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAn Nuzhah, Makkah

Job Description:

Job Title:

Tourism and Travel Specialist and Hotel Reservations

Job Objective:

Provide integrated services in the field of tourism and travel and hotel reservations, through planning tourist programs, managing reservations, and coordinating with hotels and service providers, ensuring a unique and satisfying experience for clients and achieving the company's sales and operational goals.

Tasks and Responsibilities:

  • Receive customer travel, tourism, and hotel reservation requests and process them professionally.
  • Execute local and international hotel reservations and ensure the accuracy of data and prices.
  • Prepare tourist programs (internal and external) according to customer requirements.
  • Coordinate with hotels, airlines, and tourism companies to ensure the best offers.
  • Follow up on confirmation, modification, or cancellation procedures according to provider policies.
  • Provide tourism consultations to clients (destinations, seasons, activities, hotels).
  • Enter and update reservation data in approved systems.
  • Handle complaints and inquiries and ensure customer satisfaction.
  • Adhere to the approved tourism policies and regulations in the Kingdom.
  • Contribute to achieving sales goals and increasing reservations.

Required Qualifications:

  • Diploma or Bachelor's degree in tourism, travel, hotel management, or a related field.
  • At least two years of experience in tourism, travel, or hotel reservations.
  • Proficiency in using booking systems (hotels/airlines).
  • High communication skills and excellent customer service.
  • Proficiency in Arabic and English.

Skills and Abilities:

  • Time management and organization skills.
  • Accuracy and attention to detail.
  • Ability to work under pressure.
  • Negotiation skills and relationship building with suppliers.
  • Problem-solving and decision-making skills.

Work Environment:

  • Full-time.
  • Work from the office.
  • Continuous coordination with transportation, marketing, and customer service departments.

Performance Indicators (KPIs):

  • Number of completed reservations monthly.
  • Customer satisfaction rate.
  • Response speed and processing requests.
  • Error rate in reservations (low).
  • Achieving set sales goals.

Job Type: Full-time

Requirements

  • GOSI Registration Required or Sponsorship Transfer
  • Requires 5-10 Years experience
  • Expert or Advanced in English

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