Victim Liaison Officer📣 Job Ad

About the Role

The Department of Justice QLD, through the Office of the Director of Public Prosecutions (ODPP), is recruiting for Victim Liaison Officers. This role offers a significant opportunity to support victims of violent crimes and contribute to the administration of justice in Queensland. The ODPP plays a vital role in Queensland's justice system, representing the State in criminal prosecutions across various courts and managing complex legal matters with professionalism and integrity.

This is a continuous recruitment pool for permanent and fixed-term temporary vacancies within Victim Liaison Services. Initial contracts are typically for three to six months, with the possibility of extension. Applications submitted to this pool will remain current for 12 months and will be reviewed as vacancies arise. Submission does not guarantee employment, and candidates will be contacted by the ODPP if an interview is required.

Key Responsibilities

• Initiate contact with victims of violent crimes to provide clear information about ODPP processes and refer them to appropriate support services.
• Maintain accurate and detailed records of correspondence, court applications, and case outcomes.
• Conduct routine correspondence with victims, police officers, legal practitioners, and court staff to ensure effective communication and case management.
• Maintain a thorough and reliable bring-up system for efficient matter tracking and management.
• Liaise with the Queensland Police Service, legal practitioners, court officers, government bodies, victims, and their families, both in person and via telephone.
• Compile statistical reports and returns to support operational and strategic decision-making.
• Provide administrative and operational support to Crown Prosecutors and Legal Officers as needed.

Qualifications and Requirements

• Demonstrated strong organisational skills to manage competing priorities and effectively address the needs of victims of crime.
• A sound understanding of the criminal justice system and the unique needs of victims of crime.
• Excellent interpersonal and communication skills, both oral and written, to build and maintain relationships with a diverse range of stakeholders.
• Ability to work autonomously or as part of a team to achieve positive outcomes.
• A high level of professionalism, integrity, and discretion in managing sensitive and confidential information.

Required Skills

• Organisational skills
• Understanding of the criminal justice system
• Interpersonal skills
• Communication skills (oral and written)
• Ability to work autonomously
• Teamwork capabilities
• Professionalism
• Integrity
• Discretion

Work Type and Duration

This recruitment pool is for permanent and fixed-term temporary vacancies. Initial contracts are for three to six months with the possibility of extension. The work type is full-time.