مدير معرض باي كيليان ويستفيلد مول📣 Job Ad

About the Role

Chalhoub Group is seeking a Store Manager for By Kilian to join our team in Jeddah or Makkah, Saudi Arabia. This full-time position is responsible for ensuring the store achieves optimal commercial performance and delivers an exceptional customer experience. The role also involves driving both candidate and employee satisfaction through strategic employee and customer experience initiatives.

About Chalhoub Group

As a leading partner in the Middle East's luxury goods sector, Chalhoub Group operates over 600 stores and manages 300 brands, leveraging more than 65 years of regional experience. We are a key player in the beauty, fashion, and gifts sectors, dedicated to providing distinguished services to our partners and customers. The Group is transforming into a hybrid retail institution, utilizing technology and data to continuously develop all aspects of its operations, from traditional retail to supply chain and customer loyalty, making luxury product experiences accessible to customers everywhere.

Key Responsibilities

• Lead customer experience initiatives within the store.
• Plan for team member succession readiness.
• Develop team talent through on-the-job training and extended assignments, in coordination with the Employee Relations Partner.
• Enhance employee satisfaction through employee initiatives, culture, and experience.
• Oversee daily operations related to visual merchandising, retail Point of Sale (POS) compliance, sales team schedules, and commissions.
• Provide in-store support, including managing privileges as per business needs.
• Act as the main point of contact for back-office operations.
• Ensure e-commerce purchase and in-store pickup operations are conducted according to Service Level Agreements (SLAs).
• Ensure the information team obtains customer data in line with marketing team requirements.
• Promote the MUSE loyalty program and ensure team members are familiar with app offers.
• Ensure the store team is aligned towards achieving common goals.
• Promote omnichannel sales strategies.
• Drive store revenue targets against actual revenue.
• Increase full-price sales.
• Provide feedback on effective and ineffective operational matters.

Qualifications and Experience

• Minimum of 3-5 years of experience in retail store management.
• Excellent communication skills in both Arabic and English.
• An inspiring leadership personality capable of guiding a team towards achieving objectives.

Career Growth and Benefits

At Chalhoub Group, your ambitions can become a reality. We support your career journey through rich experiences, learning and development opportunities, and engagement with diverse tasks, including internal mobility. Our group offers varied career paths daily for exceptional individuals. We provide a competitive benefits package that includes healthcare, contributions to children's education, remote work policies, flexible work arrangements, and exclusive employee discounts.

Diversity and Inclusion

We believe that inspiring and delighting our customers depends primarily on diversity – intellectual and cultural diversity, and constructive differences in abilities and perspectives. Chalhoub Group is committed to the principles of inclusion and diversity in all its operations. We welcome all candidates to apply and review applications based on merit and equal opportunity, without regard to gender, age, race, religion, or origin, and we actively strive to benefit from the competencies of people of determination.