Reservations Agent

*Required Employee*
Booking Officer
For a Travel and Tourism Agency
Issuing Visas
Working hours
From Saturday to Thursday
8 hours
*Application is available* until August 302025
Nationality: Unspecified
Please send the CV in (PDF) format
to :: +9***********
r@********************

*(Al-Masar Al-Gharbia Tourist Company)*
Makkah - Al-Raithah

• Answer phone inquiries within 3 rings, following the standard greeting and reservations script.
• Process reservations accurately in the property management system and handle confirmation, modifications, and cancellations.
• Maintain accurate paper transactions and record requirements concerning reservation requests.
• Stay updated on hotel facilities and promotions.
• Participate in training programs such as up-selling and cross-selling.
• Comply with all hotel safety and environmental policies.

• Answer phone calls promptly, utilizing the company-approved greeting and reservation script.
• Handle inquiries for hotel room reservations and other services through various channels including fax and email.
• Process reservations accurately in the property management system.
• Manage reservation confirmations, modifications, and cancellations diligently.
• Maintain accurate records of reservation requests and any special requirements.
• Stay informed about hotel facilities and ongoing promotions to assist guests effectively.
• Participate in training programs for upselling and cross-selling to enhance hotel revenue.
• Ensure compliance with all health, safety, and environmental policies.