First: Management and Operation
•Developing and implementing office policies and procedures in accordance with local and international regulations.
•Supervising all daily operations (flight bookings, hotels, tourist programs, transportation).
•Monitoring the daily performance of employees and ensuring compliance with professional standards.
•Managing contracts and relationships with airlines, hotels, and transportation companies.
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Second: Sales and Marketing
•Preparing marketing plans to attract customers and increase market share.
•Developing competitive packages and tourism programs.
•Monitoring the achievement of monthly and annual sales targets.
•Building strategic relationships with companies and institutions (B2B).
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Third: Customer Service
•Ensuring high-quality service is provided to customers before, during, and after travel.
•Solving issues and complaints quickly and efficiently.
•Monitoring customer satisfaction and making continuous improvements.
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Fourth: Human Resources
•Selecting and hiring sales, operations, and customer service staff.
•Preparing work schedules and distributing tasks.
•Training the team on global booking systems (Amadeus, Galileo, Sabre).
•Motivating employees and regularly monitoring their performance.
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Fifth: Financial Management
•Preparing the annual budget and monitoring expenses and revenues.
•Following up on accounts with suppliers and customers and ensuring timely payment.
•Analyzing sales and profit reports to make strategic decisions.
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Sixth: Development and Improvement
•Keeping up with new trends in tourism and travel.
•Suggesting new services such as (visas, travel insurance, group trips).
•Using modern electronic systems to speed up processes and improve the customer experience
3,000 - 5,000 / Month
Full-time
