منسقة علاج ومبيعات (Treatment Coordinator & Patient Care Advisor)📣 Job Ad

About the Role

DOSSA is looking for a Treatment Coordinator and Patient Care Advisor to join their team in Riyadh, Saudi Arabia. This role plays a key part in ensuring a seamless and positive patient experience, from initial consultation through to treatment completion and follow-up. The incumbent contributes to the clinic's success by providing excellent care and administrative support.

Key Tasks and Responsibilities

• Efficiently organize and manage the schedules of dentists and general practitioners.
• Welcome patients and their companions during their treatment journey within the clinic.
• Clearly and professionally explain treatment plans and doctor's recommendations.
• Provide financial information, payment options, and available financing details to patients.
• Respond to patient inquiries via phone and other communication channels.
• Follow up with patients regarding their dental treatments and convert inquiries into appointments.
• Contribute to achieving clinic goals by treating patients and ensuring their satisfaction.
• Continuously follow up with patients committed to treatment and transition them to effective treatment plans.
• Ensure the highest standards of patient care and service delivery.
• Prepare daily reports related to appointments, patient status, and treatment outcomes.

Qualifications and Requirements

• Distinctive personality and organizational ability, with excellent communication and interpersonal skills.
• Ability to communicate and persuade effectively.
• Ability to build positive relationships with patients and gain their trust.
• Skills in organization and time management.
• Ability to work within a team and take on responsibilities.
• Ability to track financial treatments and payments in coordination with management.
• Maintain high standards of patient care and satisfaction.
• Ability to use computer software for scheduling and appointment management.
• Proficiency in both Arabic and English, spoken and written.

Core Skills

• Treatment Coordination
• Patient Care
• Sales
• Communication
• Customer Service
• Appointment Scheduling
• Financial Transactions
• Follow-up
• Computer Skills
• Arabic Language
• English Language

Job Details

This is a full-time position requiring 0-1 year of experience. The work location is Riyadh, Saudi Arabia.