Application Support Engineer📣 Job Ad

About the Application Support Engineer Role

Seclore is seeking an Application Support Engineer to join its team in Riyadh, Saudi Arabia. This role is designed for individuals who are proactive problem-solvers with an interest in data security and customer relations. The position is within a company focused on data-centric cybersecurity solutions for enterprises. The role offers an opportunity to contribute to the field of data security in a fast-paced environment.

Role Overview

As an Application Support Engineer, you will be responsible for understanding complex client environments and developing solutions for the implementation of Seclore products. Your technical expertise and customer service skills will be essential in ensuring seamless integration and optimal performance of these solutions, thereby safeguarding digital assets and maintaining compliance while supporting collaboration and productivity.

Key Responsibilities

• Understand and interpret the complex architecture of client environments to design and document the implementation of Seclore products.

Qualifications and Experience

• Experience in Application Support.
• Experience working in a super-agile environment.
• Ability to understand and interpret complex client architectures.
• 2-5 years of experience required.
• Preferred industry certifications include MCSE, MCP, and RHEL Certifications.

Required Skills and Attributes

• Strong customer relationship skills.
• Proactive thinking with a "can do" attitude.
• Analytical mind with problem-solving abilities.
• Customer service orientation.
• Arabic Speaker.
• Application Support expertise.
• Customer Relationship Management skills.
• Knowledge of Web Server and Application Server technologies (Apache, Tomcat, IIS).
• Detailed knowledge of configuration parameters.
• Understanding of SSL, Exchange, and DNS.
• Basic understanding of firewall concepts, DMZ, proxy, and reverse proxy.
• Excellent communication skills, both verbal and written.
• Team player mentality.
• Operating System knowledge (Server OS, Windows 10, Linux).
• Knowledge of computer security procedures and protocols.
• Database knowledge (Oracle, MSSQL, LDAP).

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role operates within a dynamic and agile work environment.