Assistant Branch Manger📣 Job Ad

About the Role:
Are you ready to take on a pivotal role in ensuring exceptional customer service and operational excellence in a restaurant setting? Apparel FZCO is seeking a dedicated and experienced Assistant Manager - Restaurant to join our dynamic team in Riyadh, Saudi Arabia.

Key Responsibilities:

• Ensure the highest levels of customer service are provided by retail staff and assist them in maximizing sales.
• Assist the Store Manager in the efficient and profitable operation of the store, in accordance with company policies.
• Take end-to-end store responsibility in the absence of the Store Manager.
• Promote the Loyalty Program to maximize customer loyalty and repeat sales.
• Conduct regular audits of store administration and resolve any issues.
• Manage daily rosters, staff leave, and grievances.
• Maintain visual merchandising standards at all times.
• Ensure security awareness and vigilance at all times.
• Stay updated about various brands to assist in suggestive selling.
• Be physically fit to stand for extended periods and perform heavy lifting.

Qualifications:
We are looking for candidates with 2 to 7 years of relevant experience and strong leadership skills in a retail environment. A background in fashion or retail management is preferred.

Join us and contribute to our commitment to quality service and operational excellence at Apparel FZCO!

Join Rotana Hotels as an Assistant Manager - Guest Service
As part of our commitment to delivering exceptional guest services, we are looking for a talented Assistant Manager to assist in managing all aspects of our guest service operations. This role is vital in ensuring high levels of customer satisfaction.

Job Responsibilities:

• Assist in training, coaching, and supervising guest service staff to deliver exceptional service.
• Handle guest inquiries, concerns, and complaints in a professional and efficient manner.
• Monitor guest satisfaction levels and implement strategies to improve service quality.
• Collaborate with other departments to coordinate guest requests and resolve issues.
• Assist in developing and implementing guest service policies and procedures.
• Conduct regular staff meetings and trainings to ensure a high level of service standards.
• Analyze guest feedback and data for continuous improvement.

Candidate Requirements:

• Proven experience in a hospitality or customer service role.
• Strong leadership and communication skills.
• Ability to work well under pressure and handle stressful situations calmly.
• Excellent problem-solving capabilities and a customer-focused mindset.
• Knowledge of hotel operations and best practices in guest service.
• Bachelor's degree in Hospitality Management or a related field is preferred.

Skills:

• Excellent communication and interpersonal skills.
• Strong leadership and supervisory skills.
• Exceptional customer service skills.
• Problem-solving and decision-making abilities.
• Attention to detail and organizational skills.
• Knowledge of hospitality industry practices and trends.

Join Our Team as an Assistant Manager - Guest Service
We are looking for a dynamic individual to assist in overseeing and managing all aspects of guest service operations at Rotana Hotels, ensuring high levels of customer satisfaction.

Key Responsibilities:

• Assist in training, coaching, and supervising guest service staff to deliver exceptional service.
• Handle guest inquiries, concerns, and complaints professionally and efficiently.
• Monitor guest satisfaction levels and implement strategies to improve service quality.
• Collaborate with other departments to coordinate guest requests and resolve issues.
• Assist in developing and implementing guest service policies and procedures.
• Conduct regular staff meetings and trainings to maintain high service standards.
• Analyze guest feedback to make informed decisions for continuous improvement.

Candidate Requirements:

• Proven experience in hospitality or customer service roles.
• Strong leadership and communication skills.
• Ability to work well under pressure.
• Excellent problem-solving abilities.
• Knowledge of hotel operations and guest service best practices.
• Bachelor's degree in Hospitality Management or related field preferred.

Skills:

• Excellent communication and interpersonal skills.
• Strong leadership and supervisory capabilities.
• Exceptional customer service skills.
• Problem-solving and decision-making capabilities.
• Attention to detail and organizational skills.

If you wish to be part of a reputable company and grow your career in hospitality, we encourage you to apply!