Assistant Front Office Manager📣 Job Ad

About the Role

Hilton is looking for an Assistant Front Office Manager to join their team in Saudi Arabia. The incumbent plays a key role in overseeing the daily operations of the front office, ensuring guest satisfaction, and contributing to revenue growth, while adhering to the exceptional service standards for which Hilton is known.

Key Tasks and Responsibilities

• Assist in overseeing daily front office activities, including guest service, check-in, room inventory management, and ensuring compliance with hotel policies and standards.
• Monitor and enhance guest service levels by tracking guest satisfaction, promptly addressing service issues, and guiding the team to implement improvements that enhance the overall guest experience.
• Support revenue initiatives by promoting hotel services and implementing upselling tactics to increase room occupancy and revenue growth.
• Facilitate knowledge transfer to the team by providing regular updates and training to ensure the team is knowledgeable about the hotel's offerings, services, and local attractions.
• Welcome guests, respond to their inquiries, and resolve their concerns promptly to ensure adherence to service standards.
• Oversee the experience of important guests (VIPs) by reviewing their reservations and ensuring a seamless and distinguished check-in and check-out process.
• Motivate and develop the front office team by supervising and supporting team members, monitoring performance, providing guidance, and fostering a positive and productive work environment.

Qualifications and Requirements

• Passion for spreading the spirit of hospitality and welcome.
• Act with integrity and always do what is right.
• Inspire others through leadership.
• Believe that teamwork achieves the best results.
• Sense of ownership and responsibility.
• Focus on the present, bringing urgency and discipline to every moment, knowing that this can make a lasting impact.

Required Skills

• Guest Service
• Check-in
• Room Inventory Management
• Guest Satisfaction Monitoring
• Revenue Growth Strategies
• Upselling Techniques
• Team Leadership and Development
• Hospitality Experience
• Integrity
• Leadership
• Teamwork
• Ownership and Responsibility

Additional Details

This is a full-time position located in Saudi Arabia. The ideal candidate will have 5-10 years of experience in a similar role within the hospitality industry.

At Hilton, we don't just deliver exceptional experiences for our guests, we also build an exceptional work environment for the team members who make it all possible. Our award-winning culture has earned us repeated recognition on the list of the world's best workplaces by Great Place to Work and Fortune.