Associate Product Manager Care

About the Role

Tamara is seeking an Associate Product Manager - Care to join its team in Riyadh. This full-time role offers a hands-on experience designed to accelerate growth within the Product domain. The Associate Product Manager will work with an executive mentor to address company-wide initiatives, collaborate with key stakeholders, and contribute to business challenges from day one.

Role Overview

This position involves supporting the product development lifecycle with a focus on partner care initiatives. The role requires 0-1 years of experience and is centered on creating high-quality product requirements, collaborating with cross-functional teams, and enhancing the partner experience through self-serve solutions and improved communication.

Key Responsibilities

• Create high-quality requirements and user stories that accurately capture user pain points.
• Collaborate closely with cross-functional teams, including engineering, design, and marketing, to deliver high-quality products on time.
• Work with squad members to gather feedback and incorporate it into the product development process.
• Support product policies and procedures, ensuring compliance with regulatory requirements.
• Support the team in defining and prioritizing Partner Self-Serve initiatives across the Partner Portal, Partner/Business mobile app, and merchant help centers.
• Coordinate with Engineering, Design, Partner Care, and other stakeholders to manage the backlog, document requirements and acceptance criteria, and follow initiatives from discovery through launch.
• Analyze partner contacts, journey data, and operational insights to identify friction and help transform support-heavy processes into simple in-app self-serve workflows.
• Help build tooling and surveys that systematically collect partner insights and feedback, using findings to improve processes and measure the support experience provided across Care.
• Ensure partners receive clear, contextual information about statuses, timelines, next steps, and required actions, particularly for disputes, compliance, onboarding, settlements, payouts, and account management.
• Support the automation, testing, launch, and continuous improvement of partner journeys, including clear exception handling and handoffs to Partner Care; track outcomes such as self-serve resolution, deflection, partner effort, and satisfaction.

Required Experience

• 0-1 years of professional experience.

Work Environment

This is a full-time position based in Riyadh, where the Associate Product Manager will work within a dynamic team environment, collaborating with various departments to achieve product goals.

Application Process

Candidates interested in this role are encouraged to apply.