AsstMgr-Restaurants📣 Job Ad

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking an Assistant Restaurant Manager. This full-time position plays a key role in overseeing the daily operations of the restaurants, ensuring exceptional guest experiences, and fostering a positive work environment for employees. This role contributes to maintaining the brand's reputation in the luxury and innovative hospitality sector.

Key Tasks and Responsibilities

• Assist in the daily supervision of restaurant operations, including restaurants/bars and room service as applicable.
• Support menu planning and ensure adherence to hygiene and health standards.
• Provide assistance to service providers and hosts in dining halls during peak hours.
• Strive for continuous improvement in guest and employee satisfaction.
• Identify training needs and implement plans to achieve departmental goals.
• Handle employee inquiries and concerns, and monitor employee performance to ensure performance expectations are met.
• Provide feedback to employees based on observation of service behaviors.
• Oversee daily shift operations and manage the restaurant and related areas in the absence of the Restaurant Manager or Outlet Manager.
• Participate in departmental meetings, clearly and consistently communicating departmental goals.
• Ensure appropriate supplies, equipment, and uniforms are provided for all employees.
• Inform the Chef and Restaurant Manager of any issues related to food quality and service levels.
• Ensure compliance with all restaurant policies, standards, and procedures.
• Monitor alcoholic beverage service in accordance with local laws.
• Manage operations to achieve or exceed budget targets.
• Perform duties of restaurant staff and related departments as needed.
• Open and close restaurant shifts.
• Interact with guests to obtain feedback on product quality and service levels.
• Oversee staffing levels to ensure guest service needs, operational, and financial goals are met.
• Encourage employees to provide excellent customer service within specified guidelines.
• Handle guest issues and complaints, seeking assistance from supervisors when necessary.
• Strive to improve service performance and provide a positive example for guest relations.
• Assist in reviewing feedback cards and guest satisfaction scores with employees.
• Welcome and greet guests.
• Oversee ongoing training initiatives and utilize all available workplace training tools for employees.
• Communicate performance expectations in accordance with job descriptions for each position.
• Guide and advise employees on their performance continuously.
• Provide information to supervisors, colleagues, and subordinates through various communication channels.
• Analyze information and evaluate results to select the best solutions and solve problems.
• Identify high-quality products and presentations.

Qualifications and Requirements

• High school diploma or equivalent; with 4 years of experience in food and beverage, culinary, or a related professional field.
• Or
• A two-year university degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related specialization; with two years of experience in food and beverage, culinary, or a related professional field.

Required Skills

• Food and Beverage Operations Management
• Culinary Knowledge
• Achieving Guest Satisfaction
• Achieving Employee Satisfaction
• Menu Planning
• Hygiene and Health Standards
• Supervision
• Training and Development
• Customer Service Excellence
• Problem Solving
• Human Resources Management

Additional Information About the Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The work is not remote. The job number is 26071510 and falls under the Food & Beverage & Culinary category. The workplace is located at Al-Ula Street, Financial District, Riyadh, Saudi Arabia, 13519.

Marriott International is committed to being an equal opportunity employer, promoting diversity and inclusion. The company strives to create an environment where diverse backgrounds are valued and celebrated, and is committed to non-discrimination on any protected basis.