AsstMgr-Restaurants📣 Job Ad

About the Role

W Hotels is seeking an Assistant Manager for its Restaurants in Riyadh, Saudi Arabia. This management position is responsible for the daily operations of the hotel's restaurants and bars, focusing on delivering exceptional guest experiences and efficient service. The role involves supporting the culinary and service teams, maintaining high standards of hygiene, and contributing to the achievement of operational and financial targets while ensuring compliance with hotel policies and legal requirements.

Key Responsibilities

• Assist in managing the restaurant team, addressing staff issues and concerns.
• Supervise staff to ensure performance expectations are met.
• Provide feedback to staff based on observations of service performance.
• Assist in supervising daily shift operations.
• Oversee restaurant and related areas in the absence of senior management.
• Participate in departmental meetings and communicate departmental goals.
• Ensure all staff have appropriate supplies, equipment, and uniforms.
• Communicate any issues regarding food quality and service standards to the Chef and Restaurant Manager.
• Ensure adherence to all restaurant policies, standards, and procedures.
• Oversee beverage service in compliance with local laws.
• Strive to meet or exceed budgeted financial targets.
• Perform duties of restaurant staff and related departments as needed.
• Manage restaurant opening and closing procedures.
• Interact with guests to obtain feedback on product quality and service levels.
• Supervise staff to ensure guest service, operational needs, and financial targets are met.
• Encourage staff to provide superior guest service within defined parameters.
• Handle guest issues and complaints, seeking management assistance when necessary.
• Continuously strive to improve service performance.
• Establish a positive rapport with guests.
• Assist staff in reviewing comment cards and guest satisfaction results.
• Recognize and welcome guests.
• Oversee ongoing training initiatives.
• Utilize all in-role training tools for staff.
• Communicate performance expectations for each position.
• Provide ongoing coaching and suggestions to staff regarding performance.

Qualifications and Experience

• High School Diploma or GED; 4 years of experience in Food and Beverage, Culinary, or a related professional area.
• OR Associate's degree in Food and Beverage Management, Hospitality, Hotel Management, Business Management, or a related field; 2 years of experience in Food and Beverage, Culinary, or a related professional area.

Required Skills

• Food and Beverage Management
• Restaurant Operations
• Guest Service
• Team Management
• Financial Management
• Compliance

Location and Work Details

This full-time management position is located in Riyadh, Saudi Arabia, specifically in the Financial District. The role is categorized under Food and Beverage & Culinary.