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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
About the Role
The Head Barista is a pivotal role responsible for leading, training, and supervising baristas across multiple café branches. You will ensure consistent service quality, product excellence, and adherence to brand standards while overseeing daily coffee operations to elevate customer satisfaction.

Key Responsibilities
  • Operational Supervision:
    • Oversee daily operations of baristas in all cafés.
    • Ensure adherence to standard operating procedures for beverage preparation and cleanliness.
    • Conduct regular branch visits to ensure consistency and quality.
    • Coordinate barista schedules for efficient operations.
  • Staff Management & Training:
    • Lead and mentor a team of baristas, promoting professional growth.
    • Conduct training sessions on coffee preparation and customer service.
    • Support recruitment and onboarding of new baristas.
    • Evaluate performance and provide constructive feedback.
  • Quality Control:
    • Maintain consistent quality of all coffee and beverages.
    • Ensure maintenance of coffee machines and equipment.
    • Conduct regular taste checks across branches.
  • Inventory & Supplies:
    • Monitor stock levels of coffee and necessary supplies.
    • Coordinate with procurement for timely replenishment.
    • Prevent wastage and ensure cost-effective ingredient usage.
  • Customer Experience:
    • Handle escalated customer feedback and complaints.
    • Promote a welcoming atmosphere for café guests.
    • Assist in introducing new beverages and seasonal specials.
  • Reporting & Coordination:
    • Prepare weekly reports on sales and customer feedback.
    • Coordinate with Café Operations Manager as needed.
    • Implement company promotions related to beverages.

Qualifications
  • High School Diploma or equivalent; hospitality or F&B certification is a plus.
  • 35 years of experience as a senior barista or head barista with supervisory experience.
  • Experience in multi-branch café supervision preferred.

Skills & Competencies
  • Expert knowledge of coffee types and brewing methods.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • High attention to detail and quality.
  • Ability to manage time efficiently across multiple locations.
  • Strong understanding of hygiene and food safety standards.

Languages
  • English (required)
  • Arabic (preferred)

Working Conditions
  • Must be flexible to travel between all café branches.
  • Ability to work shifts, weekends, and holidays as needed.

Requirements

  • Requires 2-5 Years experience

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Job Summary:
We are looking for a friendly, efficient, and customer-oriented Barista to join our team. The Barista will be responsible for preparing and serving high-quality coffee, beverages, and light snacks, while providing excellent customer service and maintaining a clean, welcoming café environment.

Key Responsibilities:

  • Prepare and serve coffee, tea, and other beverages to company standards.

  • Operate coffee machines, grinders, blenders, and other equipment safely.

  • Greet and interact with customers in a friendly and professional manner.

  • Take customer orders accurately and handle payments (cash/card).

  • Maintain cleanliness and organization of the café, including tables, counters, and equipment.

  • Follow hygiene, food safety, and health & safety regulations.

  • Assist with stocking, inventory, and restocking supplies as needed.

  • Upsell products and promote specials to enhance customer experience.

  • Work effectively as part of a team to ensure smooth operations.

Qualifications & Skills:

  • Previous barista or customer service experience preferred (training may be provided).

  • Knowledge of coffee brewing techniques and café equipment is a plus.

  • Strong communication and customer service skills.

  • Ability to multitask and work in a fast-paced environment.

  • Attention to detail, cleanliness, and quality.

  • Flexibility to work shifts, weekends, and holidays as required.

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