Business Analyst📣 Job Ad

Position Summary
The Siebel Business Analyst will act as a liaison between business stakeholders and technical teams, driving the definition, design, implementation, and optimization of solutions on the Oracle Siebel CRM platform. This role demands deep knowledge of Siebel plus strong analysis, requirements gathering, and communication skills.

Key Responsibilities

• Gather, analyze, and document business requirements, use cases, and process flows in collaboration with stakeholders.
• Map user requirements to Siebel functionalities and identify gaps.
• Propose solutions and provide Siebel-native design alternatives to meet business needs.
• Work with the technical Siebel team to translate business requirements into technical specifications.
• Drive configuration/design of Siebel objects (Applets, Views, Business Components, VB, Workflows, Business Services) as needed.
• Facilitate workshops, brainstorming sessions, and requirement review meetings with business units.
• Support User Acceptance Testing (UAT) and ensure solutions meet business requirements.
• Conduct system impact analysis, identify dependencies, and manage change requests.
• Assist with Siebel upgrades, enhancements, and system improvements.
• Ensure documentation is maintained: functional specs, process flows, user guides, and training materials.
• Monitor and analyze KPIs, system performance, and user feedback to recommend improvements.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• +6 years of experience in business analysis, ideally in CRM environments.
• Strong experience working with Oracle Siebel CRM (functional/module-level knowledge).
• Familiarity with Siebel Tools configuration (Applets, Views, Business Components, Workflows, etc.).
• Ability to understand technical concepts, data models, and integrations (Web Services, EAI, EIM).
• Proficient in writing business requirement documents, functional specs, user stories, and process models.
• Good SQL skills and understanding of relational databases (preferably Oracle).
• Excellent communication and stakeholder management skills.
• Ability to lead requirement elicitation workshops and bridge gap between business and technical teams.

Preferred Skills

• Experience in Siebel upgrades, migrations, or Open UI.
• Knowledge of Agile / Scrum methodologies.
• Experience in performance tuning or optimization in Siebel.
• Prior exposure to middleware or integration platforms.
• Certifications in Business Analysis (* CBAP) or Oracle Siebel preferred.

Join a Leading Financial IT & Digital Solutions Firm
We are excited to announce an opportunity for a talented Business Analyst to join our client, a prominent player in the Financial IT & Digital Solutions landscape across the GCC. In this role, you'll be instrumental in bridging the gap between business needs and technical solutions in the financial and payment ecosystem.

Key Responsibilities:

• Gather, analyze, and document business and system requirements.
• Support the implementation of payment and banking systems (RTGS, ACH, Remittances).
• Conduct gap analysis and define AS-IS / TO-BE processes.
• Collaborate with cross-functional teams to design functional solutions.
• Ensure compliance with banking, payment, and customer journey standards.
• Participate in workshops, testing, and solution validation with clients.

Qualifications:

• Solid understanding of banking and payment schemes (RTGS, ACH, Remittances).
• Knowledge of domestic and cross-border payment flows.
• Strong analytical, documentation, and elicitation skills.
• Familiarity with SWIFT MT/MX messaging and accounting cycles (a plus).
• Excellent English communication and stakeholder engagement abilities.
• Willingness to relocate to KSA and travel as needed.
• Bachelor’s degree in Business, Finance, IT, or related field.

Join Nuqtah as a Business Analyst
Are you ready to make a difference in the business world? Nuqtah is a leading Saudi company focused on empowering organizations through innovation, digital transformation, and AI-driven insights. As a Business Analyst, you will play a vital role in analyzing business requirements and supporting our PMO in delivering successful initiatives.

Role Overview
In this position, you'll collaborate with cross-functional teams to translate strategic goals into measurable outcomes. Your key responsibilities will include:

• Analyzing business processes and proposing data-backed solutions.
• Collaborating with the PMO to plan and monitor project progress.
• Documenting business requirements and process improvements.
• Conducting impact assessments and presenting insights to management.

Required Skills
To succeed in this role, you should have:

• Strong proficiency in MS Office (Excel, PowerPoint, Word, Visio).
• Understanding of Project Management Office (PMO) frameworks and methodologies.
• Strong analytical thinking and attention to detail.
• Excellent communication and presentation skills in Arabic and English.

What We’re Looking For
We are seeking a proactive and organized professional who enjoys solving complex challenges and can thrive in a dynamic, fast-paced team. If you are a Saudi national passionate about driving innovation and business excellence, we would love to meet you.