Business Analyst📣 Job Ad

Join Our Team as a Business Analyst - Research and Insights!

New Metrics is a leading experience management consultancy, supporting organizations in end-to-end transformations in Customer Experience (CX), Employee Experience (EX), Brand Experience (BX), and Product Experience (PX). We build real-time insight engines to empower our clients to take human-centric and data-driven actions.

About the Job:
We are seeking a dynamic Business Analyst to join our Research and Insights team. The ideal candidate will support the design and analysis of CX and EX journeys, gather and analyze data, support the design of journey improvements, contributing to overall project documentation, and participating in workshops. This role demands a results-driven mindset, problem solving skills and high accountability. The candidate must excel in communication and project management, and embody our company culture.

Your Main Duties Will Include:

• Data Gathering & Analysis: Collect and analyze data related to employee experiences and feedback, using analytical tools to identify trends and insights.
• EX/CX Journey Mapping: Assist in the design and continuous refinement of employee journey maps to improve the overall employee experience.
• Reporting & Presentations: Prepare detailed reports, presentations, and insights for key stakeholders, ensuring clarity and actionable recommendations.
• Collaboration & Knowledge Sharing: Collaborate closely with team members to achieve project goals, share knowledge, and contribute to the development of the team's intellectual assets.
• Accountability: Commit to project deadlines and deliver work with minimal need for revisions, while ensuring expected outcomes are communicated effectively to the engagement manager.
• Internal Contributions: Contribute to internal research, thought leadership, and the development of intellectual property within the EX/CX domain.
• Business Development: Support the development of proposals and sales presentations under the guidance of senior team members.

What We Expect From You:

• Excellent verbal and written communication skills in both Arabic and English.
• Experience in data analysis, preferably in Employee Experience or Human Resources.
• Proficiency in data analysis tools and software.
• Strong analytical skills and the ability to creatively solve complex problems.
• Bachelor’s degree in engineering, business administration or a related field.

What You Can Expect From Us:

• Exceptional trust based culture that fosters inclusion, creativity, and innovation.
• Collaboration with a passionate and high-performing team.
• Exposure to a global brand known for its commitment to excellence.
• A comprehensive focus on flexibility, wellness, and result orientation.
• Equal opportunities for growth and development.

Join our passionate team at New Metrics and make a meaningful impact on the world of experience management!