Call Center Agent

Requirements:

• Diploma or Bachelor's degree in a relevant field.

• Previous experience in customer service, call centers, or patient coordination, preferably in the healthcare sector.

• Excellent communication skills and the ability to deal professionally with patients and clients from various backgrounds.

• Good knowledge of health services, patient registration procedures, and related systems and regulations.

• Proficiency in using computers, Microsoft Office programs, electronic medical records systems, and appointment systems.

• Excellent data entry, documentation, and reporting skills with attention to detail.

• Ability to clearly and professionally explain health services and programs.

• Good organizational and administrative skills and the ability to manage multiple tasks simultaneously.

• Ability to work under pressure and achieve the required goals and performance indicators.

• Experience in making and receiving phone calls, booking appointments, and following up with clients or patients.

• Ability to maintain confidentiality and adhere to data protection and privacy policies.

• Good problem-solving skills and the ability to handle inquiries and escalate cases when necessary.

• Proficiency in Arabic, and preferably proficiency in English speaking and writing.