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SalarySalarySR 5,000 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Quds, Riyadh
On the Qiddiya project  "Riyadh – Al Quds neighborhood"
📍 Job title: Customer Service Specialist (Call Center) 

💫 Terms and Conditions 💫
📌 For Saudis only 
🗣️ Language: Excellent English (C1 - fluent)
📚 Experience and Knowledge: Sales and Marketing skills. 
🎓 Qualification: Not required
📍 Work location: Riyadh - Al Quds neighborhood
⏰ Work system: - Shifts change weekly
📆    5 working days - two days off
💻 Required skills: Good interaction and communication with others - commitment and seriousness.
📍 Work location: Riyadh – Al Quds – King Abdullah Road (opposite the metro)
   📌 Joining: Currently not linked to any job (ready immediately).

🎁 Rights Details:
💰 Salary:  5000 riyals before deducting social insurance
📄 Contract type: Indefinite duration 
* Medical insurance
* Social insurance
* Annual leave 21 days
* Training certificate + bonus
* Training from 6 to 8 days
* Flexible and professional work environment
* Opportunities for career development

Requirements

  • For Saudis Only
  • GOSI Registration Required
  • No experience required
  • Expert or Advanced in English

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Main Responsibilities
* Answer all incoming calls and assist customers professionally.
* Handle bookings: create, update, and cancel bookings in the reservation system.
* Provide guests with details about room types, prices, availability, and hotel policies.
* Guide guests through the self-check-in process and send instructions when necessary.
* Follow up with guests at checkout time to ensure a smooth departure process.
* Coordinate remotely with operations teams to update room status or special requests.
* Solve simple issues over the phone or escalate to the supervisor when necessary.
* Maintain accurate records of calls, bookings, and customer data.
Experience in call centers or customer service is a plus.
* Good communication skills in both Arabic and English.
* Knowledge of computer basics and ability to use reservation systems.
* Polite phone manner and professional demeanor.
* Ability to handle multiple calls and work under pressure.

Job Details
* Full-time position (work will be coordinated remotely and in-person)
* Phone support only — no direct interaction with guests.
* Shifts may include evenings or weekends.
* Incentives for achieving targets.

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