Captain Waiter📣 Job Ad

About the Role: We are currently looking for dynamic and self-motivated Food & Beverage professionals to join our team as Head Waiter / Head Waitress. In this key role, you will assist in organizing and directing a team that develops top-quality food and beverage products, ensuring prompt, accurate, and personalized service to our valued guests.

Key Responsibilities:

• Work closely with the Kitchen and Stewarding teams as well as Outlet Cashiers to ensure smooth operations.
• Conduct regular training sessions with the assigned team in accordance with departmental SOPs.
• Monitor duty schedules for the respective team.
• Ensure proper appearance and grooming of assigned employees.
• Work towards the timely setup of the Food & Beverage outlet according to meal settings and opening hours.
• Handle the welcome of arriving guests and their seating through the hostess if not available.
• Maintain a professional and friendly relationship with outlet patrons to ensure their well-being.
• Familiarize yourself with the outlet’s menu, promotional activities, and other relevant matters concerning the outlet and hotel.
• Contribute to meet and maximize the monthly revenue budget for the respective outlet.

Education and Experience Required:
You should ideally have a diploma or degree in hospitality with a maximum of two years of experience in a similar role. Fluency in both written and spoken English is essential, and familiarity with Micros is desirable. Previous experience in leadership and supervisory roles is a definite plus.

Characteristics and Competencies:
The ideal candidate will be well-presented and groomed with an outgoing, friendly attitude and a high aptitude for customer care. Hands-on and proactive, you should possess a charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player who thrives in a multicultural team and guest environment. Competencies should include:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results