Cashier

• Accurately take customer orders and process payments using the POS system.
• Ensure all payment transactions are handled efficiently and correctly.
• Maintain a positive and professional approach with customers.
• Upsell menu items and promote current offers or combos.
• Coordinate with kitchen and operations teams for timely order preparation.
• Verify order accuracy before handover to drivers or customers.
• Monitor order flow and manage dispatch priorities.
• Address and escalate customer concerns professionally.
• Ensure the cleanliness of the cashier area and front-of-house space.
• Comply with hygiene and safety standards.

• At least 1 year of experience in a cashier or customer service role.
• Experience in order dispatching is a plus.
• Currently present in KSA.
• Proficient in English, Arabic is a plus.
• Basic numerical skills and familiarity with POS systems.

• Strong understanding of customer service principles.
• Experience handling high-volume transactions accurately.
• Ability to work efficiently in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

• Strong communicator with a friendly, approachable attitude.
• Able to work well under pressure as a team player.

• Handle customer transactions accurately and efficiently.
• Provide excellent customer service and communication skills.
• Manage cash register and perform daily cash reconciliations.
• Maintain familiarity with Point of Sale (POS) systems.
• Adhere to company policies and working hours.

• 1–2 years of previous experience as a cashier.
• Strong commitment to team values and customer satisfaction.
• Ready to join immediately.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.