CKA Service Engineer Saudi National📣 Job Ad

About the CKA Service Engineer Role

Canon EMEA is seeking a CKA Service Engineer to join our team in Riyadh. This full-time position offers an opportunity for individuals with 0-1 years of experience to contribute to the technical performance and maintenance of Canon hardware products. The role involves providing cost-effective service solutions and optimizing technical operations.

Role Responsibilities

As a Service Engineer, your primary responsibilities will include:

• Providing first-line troubleshooting to identify the root cause of hardware issues across a range of products.
• Achieving high first-time fix rates and minimizing product recalls through efficient use of labor and parts.
• Reporting on labor and parts investment, and tracking product usage via the CAESAR coding structure.
• Optimizing stock inventory and balancing it against return-to-fit visits.
• Identifying commercial opportunities and reporting them to the sales and marketing department.
• Contributing to team development and overall service performance.
• Understanding customer requirements to support the Solution Business Strategy.
• Liaising with account managers regarding customer issues.
• Identifying super-users and providing product and software training.
• Identifying opportunities for business development within client accounts and coordinating with account managers.
• Performing maintenance and upgrading of firmware and product-related applications, including remote technical support.

Qualifications and Experience

To be successful in this role, candidates should possess:

• An Engineering Degree or Diploma in electronics, mechanics, or software.
• Relevant experience in the service industry.
• Experience in understanding and adhering to health and safety guidelines.
• A high technical aptitude with strong fault-finding skills.
• Good customer handling and communication skills, with the ability to provide clear instructions.
• Good commercial insight and business acumen.
• A current GCC driving license.

Required Competencies

The ideal candidate will demonstrate the following competencies:

• Ability to work independently and as part of a team.
• Problem-solving skills and the ability to think creatively.
• A high level of accuracy in providing information.
• The ability to achieve results under pressure.
• Diplomacy and effective communication skills.
• Awareness of representing Canon professionally in all interactions.

Key Performance Indicators

Performance will be measured against key indicators, including but not limited to:

• First-time fix rate.
• Recall ratio.
• Stock accuracy.
• Resolution time.
• Customer satisfaction survey results.

Work Environment and Company Culture

This is a full-time role based in Riyadh. Canon EMEA fosters a culture that values results, customer focus, ownership, teamwork, courage, people orientation, and care for colleagues and oneself. The role requires an awareness of representing Canon as a company through behavior, communication, and presentation.