Clinical Coordinator📣 Job Ad
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Riyadh |
About the Role
Alshablan Medical Group is seeking a dedicated and organized Clinical Coordinator to join its Dermatology and Laser Department in Riyadh. This full-time, on-site position is essential for overseeing and coordinating the daily operations of the department, ensuring efficient workflow, and maintaining the delivery of high-quality patient care and aesthetic services. The ideal candidate will play a pivotal role in managing patient interactions, supporting clinical staff, and contributing to the overall success and patient satisfaction within the department.
Key Responsibilities
- Coordinate and manage patient appointments, consultations, and laser treatment schedules to optimize departmental efficiency.
- Serve as the primary point of contact for patients, providing essential information and guidance regarding dermatology and laser procedures.
- Collaborate effectively with dermatologists, laser technicians, nurses, and administrative staff to ensure seamless departmental operations.
- Monitor the readiness of treatment rooms, ensuring all necessary medical and operational supplies are consistently available.
- Maintain accurate and comprehensive patient records, ensuring all documentation and consent forms are completed in accordance with organizational policies.
- Follow up on treatment plans, scheduled sessions, and patient communications to ensure continuity and quality of care.
- Ensure strict compliance with all relevant healthcare regulations, patient safety standards, and departmental policies and procedures.
- Address patient inquiries and concerns professionally and empathetically, actively promoting a positive patient experience.
- Prepare departmental reports, statistics, and operational data as required by management.
- Support and participate in continuous quality improvement initiatives aimed at enhancing clinical efficiency, service quality, and overall patient satisfaction.
Qualifications and Requirements
- Previous experience in a dermatology clinic, laser center, aesthetic practice, healthcare coordination, or medical sales role is preferred.
- Fluency in both Arabic and English is considered an advantage.
Required Skills
- Strong communication and interpersonal skills, enabling effective interaction with patients, physicians, nurses, and other healthcare professionals.
- Excellent organizational and coordination abilities, with a proven capacity to manage appointments, treatment schedules, and daily departmental operations efficiently.
- Knowledge of dermatology and laser services, encompassing patient preparation, treatment coordination, and post-procedure follow-up protocols.
- Ability to provide outstanding patient support and ensure a positive patient experience throughout their treatment journey.
- Proven sales and customer service skills, with the capability to promote dermatology and laser services, clearly explain treatment plans, and support the achievement of departmental revenue targets.
- A demonstrated ability to build strong relationships with patients and effectively convert consultations into treatment bookings while upholding ethical and professional standards.
- Proficiency in using Electronic Medical Records (EMR) systems, scheduling software, and standard office applications.
- Strong attention to detail, ensuring the maintenance of accurate records and adherence to organizational policies and healthcare regulations.
- The ability to thrive in a fast-paced environment, effectively prioritize tasks, and manage multiple responsibilities simultaneously.
- Strong problem-solving skills with the capacity to handle patient inquiries and concerns professionally and efficiently.
Work Environment and Details
This is a full-time, on-site position based in Riyadh, Saudi Arabia. The role requires a proactive approach to managing departmental operations within the Alshablan Medical Group.
Requirements
- No experience required
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