Contact Center Trainer

About the Role

Holool Aloula (NCBS National Company for Business Solutions) is seeking a Contact Center Trainer to join their team in Riyadh, Saudi Arabia. This full-time position is responsible for delivering comprehensive training programs to contact center employees, focusing on developing customer service skills and ensuring adherence to operational procedures and quality standards.

Role Overview

The Contact Center Trainer plays a key role in enhancing the capabilities of both new and existing contact center staff. This involves developing their proficiency in customer service, call handling, and system procedures, while also ensuring a clear understanding of company policies and quality expectations. The ideal candidate will have 0-1 years of experience in a relevant field.

Key Responsibilities

• Deliver training programs for new and existing contact center employees.
• Train employees on customer service skills, call handling, communication techniques, and system procedures.
• Explain contact center policies, procedures, and quality standards.
• Evaluate trainees’ performance and provide constructive feedback.
• Identify training needs and recommend improvements to enhance employee performance.
• Monitor training progress and assess training effectiveness.
• Coordinate with Quality Assurance and Operations teams to align training with operational requirements.

Qualifications and Experience

• 1–2 years of experience in contact center training, customer service, or contact center operations.
• Good understanding of contact center operations and customer service standards.

Required Skills

• Strong communication, presentation, and coaching skills.
• Ability to deliver training sessions and evaluate trainee performance.
• Good organizational and time-management skills.
• Problem-solving skills and attention to detail.

Application Process

Candidates who meet the above requirements are encouraged to apply for this position in Riyadh.