Core/Reservation Agent Four Seasons📣 Job Ad

About the Role

Four Seasons Hotels & Resorts, Saudi Arabia is seeking a Core/Reservation Agent for its property in Riyadh. This full-time position is open to Saudi nationals only and offers a competitive net salary in a tax-free environment.

Role Context

As a Core Agent, you will be an integral part of the dynamic team at Four Seasons Hotel Riyadh, working towards exceeding guest expectations and delivering exceptional customer service. The hotel is an architectural icon located in the heart of Riyadh, within the Kingdom Tower, offering a sophisticated environment that blends Saudi heritage with modern luxury. The property features 276 spacious rooms and 39 suites, alongside three exceptional restaurant venues and extensive event facilities.

Responsibilities

The Core Agent will be involved in areas including Core operations, Sales, and Rooms. Key responsibilities include ensuring guests receive the utmost care and attention, contributing to the team's common goal of exceeding expectations, and delivering exceptional customer service. The role requires a dedication to upholding the Four Seasons standard of genuine hospitality and personalized service.

Qualifications and Requirements

Candidates should possess a college education or equivalent experience. Essential qualifications include comprehensive computer and analytical skills, superior guest service and salesmanship abilities, and proven success in a previous rooms division management position. The ability to manage multiple tasks, improve efficiency and productivity, and champion the Golden Rule are also required.

Work Environment and Benefits

Four Seasons Hotel Riyadh is situated in a prime location within the iconic Kingdom Tower, offering proximity to key business, shopping, and cultural areas. This role offers a competitive net salary in a tax-free environment, along with a housing allowance, transportation allowance, 21 days of vacation, 10 public holidays per year, and paid home leave tickets. Additional benefits include complimentary employee meals, medical insurance, life insurance, and an Employee Assistance Program. Employees also receive worldwide complimentary room nights with Four Seasons and laundry/dry cleaning for work attire.

Growth and Development

The position offers opportunities to learn, grow, and develop within a cohesive team environment. Employees can engage in diverse and challenging work, deriving a sense of pride from work well done. The company culture emphasizes recognizing individuals and treating everyone with respect, fostering an environment where team members can deliver exceptional guest experiences through a world-class employee experience.