Customer Care Advisor (Voice)📣 Job Ad

About Tamara

Tamara is a leading fintech platform operating across Saudi Arabia and the wider GCC region. The company is dedicated to building a customer-centric financial super-app, serving millions of users and partnering with major global and regional brands such as SHEIN, Jarir, noon, IKEA, and Amazon, alongside small and medium businesses. As Saudi Arabia’s first fintech unicorn, Tamara is supported by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, and *********, among others. The company's headquarters are located in Riyadh, with additional regional and global support offices.

The Role

Tamara is seeking a Customer Care Advisor (Voice) to join its Customer Experience team. This full-time, onsite position is based in Riyadh, Saudi Arabia. The primary responsibility of this role is to provide direct support to customers by addressing their queries through phone calls, website interactions, and live chat related to Tamara’s services.

Key Responsibilities

• Answer inbound phone calls, emails, and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Review customer accounts and transactions while resolving issues.
• Give detailed explanations of services.
• Understand and strive to meet support metrics while providing excellent customer service.
• Follow communication guidelines and "scripts" when handling different topics.

Required Qualifications and Skills

• 0-1 years of experience in a customer-facing role.
• Proficiency in managing daily customer interactions.
• Strong written and verbal communication skills to effectively solve customer issues and find solutions quickly.
• Ability to operate effectively in a fast-paced environment.
• A driven, determined, and curious team player with a positive outlook.
• Solution-oriented approach, demonstrating perseverance and resourcefulness in overcoming challenges.
• Ability to work collaboratively with others through empathy and respect.
• Comfortable responding quickly with urgency and adapting course without losing momentum.

Work Location

This is an onsite, full-time position located at Tamara's offices in Riyadh, Saudi Arabia.

Application Process

Candidates interested in this opportunity are encouraged to apply.