Customer Service Representative

in California Burger

about 3 hours ago

	Salary	3,000 / Month
	Contract Type	Full-time
	Workplace type	On-site
	Location	Al Mursalat, Riyadh

1. The general objective of the job

Building a positive and direct relationship with the audience by responding quickly and accurately to all interactions (comments, messages, ratings) on social media platforms and Google Maps, to ensure the highest levels of satisfaction and enhance the company's image.

Managing instant responses: Monitoring alerts and responding to private messages and comments on (Facebook, Instagram, X, TikTok) as soon as they arrive.

2. Main tasks and responsibilities:

Managing Google reviews (Google Business Profile): Responding to customer reviews intelligently, whether they are positive (by thanking them) or negative (by solving their problems and absorbing their anger).

Converting inquiries into sales: Guiding potential customers towards the appropriate products or services and providing them with the necessary links.

Managing simple crises: Dealing with negative comments or "cyber attacks" wisely and calmly according to the company's policy, to prevent the problem from escalating.

Collecting data and feedback: Monitoring recurring complaints or suggestions and escalating them to management to improve the quality of service or product.

Preparing weekly and monthly periodic reports.

Proficient in using Office programs (Excel - PowerPoint - Word)

Following up on delivery applications and preparing the necessary reports.

Requirements

GOSI Registration Required or Sponsorship Transfer
Requires 2-5 Years experience
Intermediate in English

Similar Jobs

Customer Service Representative

New

Vertexa

Full-time

Job Title: Customer Service Specialist

Company Description: Vertexa is dedicated to providing innovative customer-centric solutions designed to create exceptional user experiences. We place customer satisfaction at the top of our priorities and focus on the continuous improvement of our services. Based in Riyadh, Vertexa believes in the values of collaboration, inclusivity, and excellence in delivering advanced services. Our mission is to empower businesses and individuals by providing high-quality support and solutions tailored to their needs.

Job Role Description: We are looking for an ambitious and distinguished Customer Service Specialist to join our team at the company headquarters in Riyadh. This role is a full-time position that requires daily attendance, where the employee will be the primary interface for serving our customers and responsible for managing inquiries, providing technical and administrative support via phone and email, and ensuring that all requests are handled efficiently and professionally to guarantee an unforgettable user experience.

Tasks and Responsibilities:

Professionally and promptly manage and process daily customer inquiries.
Provide direct support via phone calls and official correspondence.
Work to enhance customer satisfaction by providing customized and effective solutions.
Coordinate with the internal team to ensure complex issues are resolved as quickly as possible.
Maintain the company's distinguished image by adhering to quality and excellence standards.

Qualifications and Requirements:

Customer Service Skills: High ability to communicate and build positive relationships with customers.
Languages: Full proficiency in both Arabic and English (speaking and writing).
Communication Etiquette: Complete professionalism in telephone handling and effective listening skills.
Problem Solving: Quick thinking and the ability to make sound decisions under pressure.
Commitment: Ability to work full-time from the company headquarters in Riyadh.
Experience: Preference will be given to candidates with previous experience in customer service or similar leadership roles.

2-5 years