Customer Service Representative

About LPort

LPort is dedicated to enhancing the travel experience by creating a seamless and connected journey for travelers. The company's vision focuses on redefining airport travel, making each step smooth and stress-free. LPort simplifies travel from the initial interaction through boarding, utilizing streamlined booking processes and smart, integrated solutions. Team members contribute to a modern, customer-focused environment that values efficiency, innovation, and service excellence, supporting travelers throughout their journey.

The Role of Customer Service Representative

The Customer Service Representative is a full-time, on-site position based in Riyadh, Saudi Arabia. In this role, the representative will assist travelers with inquiries related to bookings, check-ins, and various airport services. The position requires ensuring clear and courteous communication at all times to support a positive travel experience.

Key Responsibilities

• Respond to customer requests both in person and through digital channels.
• Resolve issues promptly and escalate complex concerns when necessary.
• Monitor customer feedback to identify areas for improvement.
• Guide travelers through LPort’s smart solutions and services.
• Maintain accurate records of all customer interactions.
• Collaborate with other team members to enhance service processes.
• Support a safe, organized, and positive airport environment.

Qualifications and Requirements

• Comfort working in a fast-paced, on-site environment with diverse travelers and teams.
• Demonstrated problem-solving abilities, attention to detail, and a calm, professional demeanor under pressure.
• Strong computer literacy; familiarity with ticketing or booking systems is beneficial.
• Previous experience in customer-facing roles, preferably within the travel, hospitality, or retail sectors.
• High school diploma or equivalent is required; additional training in customer service is an advantage.

Work Environment

This is an on-site position in Riyadh, requiring interaction with diverse travelers and teams in an airport setting. The role involves contributing to a customer-focused environment that prioritizes efficiency and service excellence.