Customer Service Representative

Join Us as a Senior Business Analyst - CRM!

We invite experienced professionals to become a part of Datamatics Technologies, located in Riyadh, Saudi Arabia. This critical role serves as a vital link between Business Units and IT, focusing on the analysis, articulation, and documentation of CRM-related business requirements.

Key Responsibilities:

• Analyze and develop a clear understanding of submitted business requirements.
• Coordinate requirement-gathering sessions with IT Project Managers and business stakeholders.
• Conduct detailed elicitation sessions to capture all necessary information for CRM enhancements or change requests.
• Evaluate existing business processes, identify gaps, and propose improvements.
• Prepare comprehensive documentation including Business Requirement Documents (BRD), User Stories, and Process Flows.
• Support the IT Project Manager during System Integration Testing.
• Perform impact assessments for proposed changes.

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 7–8 years of proven experience as a Business Analyst, preferably in CRM or IT roles.
• Excellent documentation and requirement-gathering skills.
• Strong analytical and problem-solving capabilities.
• Ability to communicate effectively in English.

We offer a challenging environment with opportunities for personal and professional growth. Apply now to be part of our transformative journey in the IT services sector.

Join the Team as a Marketing Specialist!
We are a premium restaurant brand specializing in high-quality beef and gourmet burger concepts, dedicated to providing an elevated dining experience through exceptional ingredients and innovation.

About the Role:
As our Marketing Specialist, you will be responsible for strategically executing multi-brand marketing campaigns across both digital and real-world channels. Your success will be measured by your ability to enhance social engagement and drive brand consistency and campaign ROI, aligning all marketing operations with the business priorities of our dynamic F&B concepts.

Responsibilities:

• Strategy & Planning:
  Develop an annual marketing calendar that aligns with national holidays and F&B trends, define brand positioning, and conduct competitor research.
• Social Media & Content Management:
  Manage the multi-brand presence on various platforms, schedule and publish content, and engage with the community through comments and direct messages.
• Creative Production Oversight:
  Lead creative production for photoshoots and food videography, managing outsourced partners while ensuring quality control.
• Campaign Execution:
  Launch data-driven digital campaigns and oversee participation in key events, measuring and iterating campaign effectiveness based on performance data.
• Cross-Team Collaboration:
  Align campaign planning across operations, sales, and product development while serving as a project manager for internal and third-party communication.

Qualifications:
- Bachelor’s degree in Marketing, Communications, or related field.
- 3–5 years of marketing experience in F&B, QSR, or lifestyle sectors.
- Strong understanding of the Saudi food market and cultural nuances.
- Proficient in social media tools and food delivery marketing.
- Bilingual in Arabic and English is required.
Join us in shaping the future of dining experiences in Saudi Arabia!

Join Mace as a Project Coordinator
We combine our construction expertise with consultancy to unlock potential in every person and project. This is an exciting opportunity to be part of one of the largest programmes in Saudi Arabia, focused on major mixed-use developments including sports, entertainment, and arts.

Your Responsibilities:

• Manage the end-to-end lifecycle of Personnel Approval Forms (PAFs), ensuring timely progress and submission.
• Collaborate with stakeholders for verification of organizational charts and client approvals.
• Partner with hiring managers to meet submission deadlines effectively.
• Maintain detailed master trackers, providing status updates and approvals.
• Gather essential documents including CVs and job descriptions.
• Support weekly and ad-hoc meetings regarding PAF activities and progress.
• Administer EDMS platforms like Aconex and SharePoint to coordinate document workflows.
• Contribute towards net-zero carbon goals by identifying and managing emissions throughout project delivery.

Requirements:

• A degree qualification is required.
• Experience in project coordination for construction or infrastructure programmes.
• Proficiency in document control systems and MS Office.
• High discretion in handling sensitive information.
• Must meet visa criteria necessary for the Kingdom of Saudi Arabia with relevant work experience.

Mace is an inclusive employer and encourages applicants from diverse backgrounds. Flexible working options may be discussed based on role suitability.