Customer Service Representative📣 Job Ad

About the Role

CleanLife is seeking a Customer Service Representative to join their team in Riyadh, Saudi Arabia. This full-time position involves providing professional customer support across various communication channels, ensuring customer satisfaction and enhancing the overall service experience. The role operates within a shift system to guarantee continuous coverage.

Key Responsibilities

• Respond to customer inquiries received via phone calls, email, and live chat.
• Manage and resolve customer complaints, escalating issues to the appropriate level when necessary.
• Follow up on service requests, coordinating with relevant departments to ensure completion.
• Adhere to company policies and procedures during all customer interactions.
• Work within a shift schedule to ensure full coverage of operational hours.
• Collaborate effectively with other teams to meet departmental objectives.

Qualifications and Requirements

• Possess a Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.
• Have 0-1 years of experience in customer service or administrative support roles.

Essential Skills

• Excellent verbal and written communication skills.
• A professional, customer-focused attitude.
• Strong ability to work effectively within a team environment.
• Effective time management skills.
• Capacity to handle work pressure.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires adherence to a shift system to ensure continuous operational coverage.