Customer Service Representative📣 Job Ad

About the Role

Kaizen Firm is seeking a Customer Service Executive for a full-time position in Riyadh. This role involves supporting a leading global provider of business information and insights, established in 1841, which empowers companies to "Decide with Confidence®" across 64 countries in the Middle East, South Asia, Africa, and the Indian Ocean/Pacific Islands regions.

Role Overview and Responsibilities

The Customer Service Executive will manage the daily inflow of leads for specific products, acting as a primary point of contact for clients. This position requires professional client communication, providing information on service offerings, addressing inquiries from existing clients, and assisting with new sales inquiries. The role also involves maintaining detailed records of all client interactions, ensuring follow-up actions are completed, and liaising with other departments to ensure timely delivery of services.

• Oversee and manage the daily influx of leads for specific products.
• Handle client communication professionally, providing information about service offerings.
• Address inquiries from existing clients and support sales in handling fresh inquiries.
• Maintain detailed records of inquiries, requests, and complaints, and ensure follow-up.
• Liaise with other departments to ensure timely fulfillment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

Required Qualifications

Candidates for this role should possess a graduate-level education.

Experience and Skills

The ideal candidate will have 0-1 years of experience in managing corporate customers or B2B customer service. A proven track record in customer service, with corporate CS experience being preferred, is essential. Strong communication and interpersonal skills are required, along with the demonstrated ability to work effectively in a team. The role demands a customer-oriented approach with active listening skills, and the capacity to multitask, prioritize, and manage time efficiently. The ability to manage different stakeholders simultaneously and thrive in a high-pressure work environment is also necessary.

• 0-1 years of experience in managing corporate customers or B2B Customer Service.
• Proven track record in customer service; corporate CS preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Ability to manage different stakeholders simultaneously.
• Ability to thrive in a high-pressure work environment.

Work Environment Details

This is a full-time position based in Riyadh.