Customer Service Supervisor📣 Job Ad

in Asas Makeen - أساس مكين

3 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Riyadh

Role Overview: Join Asas Makeen as a Customer Services Supervisor to play a pivotal role in enhancing customer satisfaction and service quality. Our company fosters a culture of initiative, ensuring our clients receive exemplary service at every touchpoint. Key Responsibilities:

Documenting and consolidating operational procedures related to customer service.
Preparing and sending customer satisfaction surveys post interactions.
Directly engaging with customers to ensure service quality.
Acting as the voice of the customer within the company.
Encouraging proactive customer service initiatives.
Compiling detailed periodic reports regarding complaints and frequent issues.
Providing maintenance links and official documents to customers with welcome or compensatory gifts.
Clearly displaying customer service communication channels across digital platforms.
Organizing a comprehensive and updated customer database.
Prioritizing improvements in areas causing customer dissatisfaction.
Installing customer satisfaction measurement devices at key sites.
Linking employee performance assessments to customer satisfaction scores.
Organizing training sessions for team members in after-sales services and sales outsourcing.
Streamlining after-sales services to improve customer experience.
Ensuring staff are professionally presented and behave appropriately when interacting with customers.
Overseeing complaint resolution comprehensively, following up for satisfaction feedback.
Engaging with customers who reconsider purchases and analyzing withdrawal reasons.
Monitoring maintenance service quality and addressing any shortcomings.
Continuously assessing the performance of after-sales services and team efficiency.
Monitoring the call center performance and enhancing communication quality.
Implementing initiatives to apologize and offering gifts to project neighbors.
Following up with customers affected by emergencies, ensuring problem resolutions with appropriate compensations.
Developing customer-centered programs and initiatives aligned with project plans.
Monitoring the performance of sales specialists while enhancing their competencies.
Performing any additional tasks related to the development of customer service and overall satisfaction improvement.

Qualifications:

Minimum of 5 years experience in customer service with supervisory experience.
Strong verbal and written communication skills.
Data and report analysis capabilities.
In-depth understanding of customer needs and experience improvement strategies.
Familiarity with CRM systems.
Proactive spirit and capability to work under pressure.
Bachelor’s degree in Business Administration or a related field.

Requirements

No experience required

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