Customer Services Manager📣 Job Ad

• Lead customer service representatives in providing technical support.
• Manage client relationships to ensure high satisfaction levels.
• Develop and implement procedures for resolving issues.
• Guide and train team members on resolving technical problems.
• Collaborate with internal teams for customer success strategies.
• Stay updated on geospatial technology trends.
• Create and maintain documentation for support processes.
• Oversee team performance to meet service level agreements.

• Master’s degree in Geospatial Information or related field.
• Professional certifications in Geospatial Technology (*, ESRI Technical Certification).
• Experience in customer service management, preferably in the geospatial industry.

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple projects.
• Proficiency with geospatial software such as ESRI or ArcGIS.
• Collaborative teamwork skills.

We are looking for a results-driven, high-energy Telesales Representative to join our growing marketing agency. In this role, you will be the first point of contact for potential clients, introducing them to our suite of digital marketing solutions (SEO, Social Media Management, PPC, and Web Development). Your goal is to spark interest, qualify leads, and book meetings for our sales strategy team.
​Key Responsibilities
​Outbound Prospecting: Initiate cold calls to potential business clients to introduce our marketing services.
​Lead Qualification: Identify the specific needs and "pain points" of businesses to determine if they are a good fit for our agency.
​Pitching Value: Clearly communicate the benefits of our digital marketing strategies and how they drive ROI for clients.
​Appointment Setting: Schedule discovery calls and consultations between qualified prospects and our Senior Strategists.
​CRM Management: Maintain accurate records of all calls, follow-ups, and lead statuses in our CRM system.
​Pipeline Building: Consistently meet or exceed daily call volumes and weekly meeting-set targets.
​Requirements & Qualifications
​Experience: Proven experience in telesales, telemarketing, or a similar sales/customer service role (Agency experience is a plus!).
​Communication: Exceptional verbal communication skills with a professional and persuasive phone manner.
​Resilience: A thick skin and a positive attitude—you view "no" as just one step closer to a "yes."
​Tech-Savvy: Basic understanding of digital marketing concepts and familiarity with CRM software (like HubSpot, Salesforce, or Pipedrive).
​Goal-Oriented: A self-starter who thrives in a target-driven environment.

We are seeking a dedicated Travel Clerk to join our team and provide comprehensive travel coordination services for our organization. The successful candidate will be responsible for booking flights, hotels, and transportation arrangements, processing travel expense reports and reimbursements, maintaining detailed travel records and itineraries, and ensuring compliance with company travel policies and procedures. This role requires excellent organizational skills, attention to detail, proficiency in travel booking systems, strong communication abilities to liaise with travelers and vendors, and the ability to handle multiple bookings simultaneously while providing exceptional customer service to all travelers.