Customer Services Specialist📣 Job Ad

• Patient Reception & Front Desk: Greet patients and assist with registration and check-in. Schedule and confirm appointments through phone and online platforms. Address patient inquiries and provide guidance.
• Doctor’s Schedule Management: Organize and manage the doctor’s daily appointments, ensuring there are no conflicts. Coordinate breaks and meetings as necessary.
• Administrative Coordination: Prepare and maintain patient files and medical records, ensuring accurate data entry into the clinic system.
• Billing & Payments Support: Issue invoices and assist with billing processes.
• Customer Service & Issue Resolution: Professionally handle patient complaints and inquiries, providing prompt solutions or escalating issues as needed.

• Diploma or Bachelor’s degree in Business Administration, Medical Secretary, Healthcare Management, or a related field.
• Minimum of 1 year experience in a clinical or healthcare setting is preferred.
• Strong communication and organizational skills.
• Proficient in computer use and clinic management software.
• Neat and well-groomed appearance.
• Able to work under pressure while maintaining professionalism.

• Receiving customer inquiries and responding to them professionally.
• Following up on customer requests and solving issues.
• Coordinating with internal departments to ensure customer satisfaction.
• Documenting notes and improving the customer experience.
• Managing and activating social media platforms, managing the company's LinkedIn page.
• Publishing content and news related to the company, its products, and events.
• Preparing weekly reports and submitting them to the CEO.

• A diploma or bachelor's degree in marketing, business administration, or equivalent.
• Practical experience of 0 - 2 years.
• High communication skills.
• Fluency in English.
• Proficiency in using computers.
• Previous experience in customer service is preferred.
• The ability to work under pressure.

We are seeking a dynamic Business Development Supervisor to lead our growth initiatives and drive revenue expansion through strategic partnerships and market development. The ideal candidate will be responsible for identifying new business opportunities, managing client relationships, building and mentoring a high-performing sales team, and developing comprehensive go-to-market strategies. Key responsibilities include conducting market research and analysis, negotiating contracts and partnerships, monitoring sales performance metrics, collaborating with cross-functional teams to ensure seamless project execution, and preparing detailed reports for senior management on business development activities and outcomes.