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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Our Team as a Reservations Agent at Centro Waha!

We are currently seeking passionate and dynamic guest-focused Revenue professionals who take pride in delivering extraordinary levels of customer service. As a Reservations Agent, you will be at the forefront of ensuring smooth and efficient service delivery. Your key responsibilities will include:
  • Processing and confirming guest room reservations made via phone, letter, or fax.
  • Inputting all reservations into our system and addressing inquiries, complaints, and requests regarding reservations.
  • Staying updated on all hotel promotions and processing reservations according to established procedures.
  • Maintaining product knowledge and applying rate management effectively.
  • Promoting good public relations to maximize business.
  • Ensuring all incoming calls are answered according to Rotana standards.
  • Organizing visa requests for hotel guests and identifying upselling opportunities.

What We Are Looking For:
You should possess a diploma or degree in hospitality, along with previous experience in hotel reservations. Proficiency in computer skills and excellent communication abilities in English are essential, with additional language skills being a plus.

Key Competencies:
The ideal candidate will have a customer-focused mindset, proactive personality, and a courteous, dynamic, and approachable character. You should be able to work independently in a structured environment while demonstrating:
  • Understanding the job
  • Teamwork
  • Taking Responsibility
  • Recognizing Differences
  • Adaptability
  • Customer Focus

Requirements

  • Requires 2-5 Years experience

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