Cybersecurity Delivery Manager📣 Job Ad

About the Role

FNRCO is seeking a results-oriented Cybersecurity Delivery Manager to lead the end-to-end delivery of managed security services. This role ensures the consistent, high-quality, and risk-aware delivery of services, acting as the primary interface between the security operations team and senior stakeholders. The successful candidate will be instrumental in maintaining compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance requirements, and overall business expectations within the cybersecurity landscape of Riyadh, Saudi Arabia. This full-time position requires a strategic thinker with a proven track record in managing complex cybersecurity operations and driving service excellence, overseeing a 24x7 managed security service environment.

Key Responsibilities

• Lead the end-to-end delivery of 24x7 managed security services across multiple domains, including Security Operations Center (SOC), Security Information and Event Management (SIEM), Incident Response, and Vulnerability Management.
• Ensure strict adherence to all defined SLAs, KPIs, and service quality standards, proactively identifying and addressing any deviations.
• Oversee all aspects of incident management, continuous monitoring, and operational performance, ensuring timely and effective resolution of security events.
• Drive continuous improvement initiatives and implement strategies to enhance operational efficiency and effectiveness within the security services delivery.
• Serve as the primary point of contact for senior stakeholders, fostering strong relationships and ensuring clear communication regarding service performance and strategic alignment.
• Lead regular service review meetings, providing comprehensive performance reports and insights to stakeholders.
• Effectively manage escalations, critical incidents, and all service-related issues, ensuring swift and appropriate resolution.
• Ensure that all delivered security services are aligned with and support the overarching business objectives and strategic goals.
• Guarantee compliance with all relevant security standards, internal policies, and external regulatory requirements.
• Implement and actively monitor robust risk management frameworks and security controls to mitigate potential threats.
• Support audit readiness activities and ensure accurate and timely compliance reporting.
• Track and report on key operational metrics, including performance indicators and response times, to measure and improve service delivery.
• Lead, coordinate, and mentor cross-functional cybersecurity teams, fostering a collaborative and high-performing environment.
• Manage resource planning, effective workload distribution, and overall team performance to optimize delivery capabilities.
• Coordinate effectively across internal and external delivery teams to ensure seamless service provision.
• Manage budgets, forecasts, and cost optimization initiatives related to cybersecurity service delivery.
• Ensure that all service delivery activities align with financial and contractual commitments.
• Identify and support opportunities for service improvement and business growth within the cybersecurity domain.
• Define, evolve, and execute the roadmap for managed security services, adapting to emerging threats and technologies.
• Drive automation, efficiency gains, and maturity enhancements across all service delivery processes.
• Align cybersecurity delivery strategies and operations with the overall business and security strategy of the organization.

Qualifications and Experience

• A Bachelor’s degree in Cybersecurity, Information Technology, or a related technical field.
• A minimum of 8 years of progressive experience in the cybersecurity or IT sector.
• At least 3 to 5 years of experience in a dedicated service delivery or leadership role within a cybersecurity context.
• Demonstrated experience in managing managed security services (MSS) and operating within enterprise-level environments.
• A strong understanding of the security operations and incident response lifecycle.
• Proven experience with a range of security technologies, including SIEM, endpoint security solutions, Identity and Access Management (IAM), and network security technologies.
• Exceptional stakeholder management and communication skills, with the ability to engage effectively with both technical teams and senior leadership.
• Expertise in delivery governance and performance management frameworks.
• The ability to effectively manage complex technical environments and lead during critical incidents.
• Professional certifications such as CISSP, CISM, CCSP, or ITIL are highly regarded.
• Project Management Professional (PMP) certification is preferred.

Required Skills

• Security Operations
• Incident Response
• SIEM (Security Information and Event Management)
• Endpoint Security
• IAM (Identity and Access Management)
• Network Security
• Stakeholder Management
• Communication
• Delivery Governance
• Performance Management
• Complex Environments Management
• Critical Incident Management

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of experience, with a significant portion dedicated to cybersecurity delivery and leadership within enterprise environments.