Cybersecurity Delivery Manager📣 Job Ad

About the Role

OpenTech HR is seeking a highly experienced Cybersecurity Delivery Manager to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is crucial for leading the end-to-end delivery of managed security services, ensuring adherence to stringent SLAs, KPIs, governance requirements, and overall business expectations. The Cybersecurity Delivery Manager will serve as the primary liaison between our dedicated security operations teams and senior stakeholders, guaranteeing consistent, high-quality, and risk-aware service delivery.

Key Responsibilities

• Lead the comprehensive delivery of 24x7 managed security services across various domains, including Security Operations Center (SOC), Security Information and Event Management (SIEM), Incident Response, and Vulnerability Management.
• Ensure strict adherence to all Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and established service quality standards.
• Oversee all aspects of incident management, system monitoring, and operational performance to maintain optimal security posture.
• Champion and drive initiatives focused on continuous improvement and enhancing operational efficiency within the cybersecurity delivery framework.
• Act as the principal point of contact for all senior stakeholders, fostering strong relationships and clear communication channels.
• Lead regular service review meetings and provide comprehensive performance reporting to stakeholders.
• Effectively manage escalations, critical incidents, and all service-related issues to swift and satisfactory resolution.
• Ensure a strong alignment between the delivered security services and the overarching business objectives.
• Guarantee compliance with all relevant security standards, internal policies, and external regulatory requirements.
• Implement and diligently monitor risk management strategies and security controls to mitigate potential threats.
• Provide robust support for audit readiness and ensure accurate compliance reporting.
• Track and report on key operational metrics, including performance indicators and response times.
• Lead and coordinate cross-functional cybersecurity teams, fostering collaboration and synergy.
• Manage resource planning, effective workload distribution, and monitor team performance to ensure optimal output.
• Mentor and develop team members to enhance delivery maturity and overall effectiveness.
• Coordinate seamlessly across internal and external delivery teams to ensure unified service provision.
• Manage departmental budgets, forecasts, and actively pursue cost optimization initiatives.
• Ensure that service delivery aligns with all financial and contractual commitments.
• Support the identification and pursuit of service improvement and growth opportunities.
• Define and continuously evolve the roadmap for managed security services.
• Drive initiatives for automation, efficiency gains, and service maturity enhancements.
• Align cybersecurity delivery strategies with the overall business and security strategy of the organization.

Qualifications and Requirements

• Bachelor's degree in Cybersecurity, Information Technology, or a closely related field.
• Possession of relevant industry certifications such as CISSP, CISM, CCSP, ITIL, or PMP is highly desirable.
• A minimum of 8 years of progressive experience in cybersecurity or IT roles.
• At least 5 years of experience in service delivery or leadership positions.
• Demonstrated experience in managed security services and operating within enterprise environments.

Required Skills

• Cybersecurity
• IT
• Service Delivery
• Leadership
• Managed Security Services
• SOC (Security Operations Center)
• SIEM (Security Information and Event Management)
• Incident Response
• Vulnerability Management
• Governance
• Risk Management
• Compliance
• Team Leadership
• Financial Management
• Commercial Management
• Service Strategy
• Automation

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires a minimum of 10 years of experience, with at least 5 years in service delivery or leadership roles within managed security services and enterprise environments. The salary for this position is SAR 25,000 per month.