Deputy Store Manager📣 Job Ad

About the Role

Majid Al Futtaim Lifestyle is seeking a Deputy Store Manager to support store operations and team development in Riyadh. This role is crucial in ensuring the store achieves its sales targets and maintains high standards of customer service and brand image.

Role Overview

The Deputy Store Manager assists the Store Manager in all daily store operations. This includes driving sales, managing and developing the store team, maximizing profitability, upholding brand and company image, ensuring operational compliance, and delivering an excellent customer experience. The Deputy Store Manager will also be responsible for managing store operations and staff in the absence of the Store Manager, aligning with Majid Al Futtaim Lifestyle's overall business objectives.

Key Responsibilities

• Lead the store team in maintaining excellent customer service standards and facilitating exceptional customer experiences by understanding company/brand CX standards, individual customer needs, and market trends.
• Motivate the store team to consistently deliver the highest levels of customer service.
• Build and maintain professional relationships with support teams, providing regular feedback to Marketing, Buying, and Planning departments.
• Drive sales and proactively seek opportunities for business improvement by focusing on key performance indicator (KPI) targets.
• Manage and implement all sales promotions and brand activities, ensuring effective communication with relevant support teams to maximize sales.
• Identify and capitalize on sales opportunities through clear and consistent communication with the Buying and Planning departments.
• Ensure smooth store operations during the Store Manager's absence, addressing any potential business disruptions promptly.
• Implement, manage, and maintain compliance with company policies and guidelines to minimize stock loss and damage.

Qualifications and Experience

The ideal candidate will possess 5-10 years of experience in a retail management or supervisory role, with a proven track record in driving sales and managing teams. Experience in a similar industry is beneficial.

Work Environment

This is a regular, full-time position based in Riyadh. The role involves working within a dynamic retail environment, supporting the Store Manager and contributing to the overall success of the store.