Food & Beverage Counter Attendant

Café Employee

Tasks and Responsibilities

• Receiving customers and delivering orders professionally.

• Preparing beverages and food according to café standards.

• Maintaining cleanliness of the place and equipment continuously.

• Monitoring inventory and notifying management when needed.

• Adhering to work hours and instructions.

  
  

Required Skills:

• Good communication and politeness with customers.

• Speed and accuracy in performance.

• Attention to cleanliness and organization.

• Analyze and develop a clear understanding of submitted business requirements.
• Coordinate requirement-gathering sessions with IT Project Managers and business stakeholders.
• Conduct detailed elicitation sessions to capture all necessary information for CRM enhancements or change requests.
• Evaluate existing business processes, identify gaps, and propose improvements.
• Prepare comprehensive documentation including Business Requirement Documents (BRD), User Stories, and Process Flows.
• Support the IT Project Manager during System Integration Testing.
• Perform impact assessments for proposed changes.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 7–8 years of proven experience as a Business Analyst, preferably in CRM or IT roles.
• Excellent documentation and requirement-gathering skills.
• Strong analytical and problem-solving capabilities.
• Ability to communicate effectively in English.

• Strategy & Planning:
  Develop an annual marketing calendar that aligns with national holidays and F&B trends, define brand positioning, and conduct competitor research.
• Social Media & Content Management:
  Manage the multi-brand presence on various platforms, schedule and publish content, and engage with the community through comments and direct messages.
• Creative Production Oversight:
  Lead creative production for photoshoots and food videography, managing outsourced partners while ensuring quality control.
• Campaign Execution:
  Launch data-driven digital campaigns and oversee participation in key events, measuring and iterating campaign effectiveness based on performance data.
• Cross-Team Collaboration:
  Align campaign planning across operations, sales, and product development while serving as a project manager for internal and third-party communication.