Head of Product Analytics & Experimentation

About Qlub

Qlub is a fast-scaling fintech company focused on enhancing the payment experience for restaurants and diners. The company provides solutions such as Pay-at-Table, Digital Menus, Order-and-Pay, Payment Links, and SoftPOS terminals. Qlub aims to streamline operations and improve efficiency for restaurants by removing friction from the payment process. The company is backed by Mastercard, Mubadala, e&, and Shorooq, having raised $72M and operating in multiple global markets.

Role Overview

Qlub is seeking a Head of Product Analytics & Experimentation to lead product analytics and develop the experimentation framework. This full-time position is based in Riyadh, Saudi Arabia. The role involves scaling A/B testing to over 50 tests per month and establishing data modeling standards to ensure reliability for analytics and AI applications. The Head of Product Analytics & Experimentation will also lead a team of BI analysts and collaborate with Product, Operations, Tech, and Data Engineering teams.

Key Responsibilities

• Manage the experimentation process end-to-end, including configuring and scaling the A/B testing platform, defining standards for test design, sample sizing, metrics, and guardrails, and reviewing results.
• Provide training to product managers and operations leads on conducting experiments and develop playbooks, templates, and review protocols.
• Define the analytical data model, encompassing entity and event design, slowly changing dimensions, a semantic layer, and metric definitions.
• Implement data contracts and governance standards with Tech and Data Engineering to ensure correct design of new events and tables.
• Mentor and develop a team of three junior analysts and one senior analyst.

Required Qualifications and Experience

• Experience in building and scaling an experimentation culture, with a focus on rigorous test design and pragmatic decision-making.
• Demonstrated ability to teach and coach product managers, operations leads, and analysts in experimentation and data analysis.
• Proficiency in system thinking, data models, definitions, and governance to ensure reliable analytics and AI.
• Ability to drive change through influence and clear reasoning, fostering partnerships across Product, Operations, Tech, and Data Engineering.
• Clear communication skills for engaging with executives and non-technical stakeholders.
• Interest in applying an AI-first approach to analytics within a global fintech environment.
• A minimum of 5-10 years of relevant experience is required.

Work Environment and Impact

This role offers the opportunity to contribute to products that serve millions of diners and thousands of restaurants globally. The selected candidate will address challenges in payments, hospitality, and customer experience within a dynamic environment where ideas can be implemented rapidly. Collaboration with experienced operators, builders, and industry experts is integral to this position, providing a chance to make a visible impact within a growing restaurant technology company.