Customer Services Manager

Join BAE Systems as a Geospatial Customer Service Manager!

We are seeking an experienced individual to lead a dedicated team that provides exceptional support for clients utilizing geospatial software and solutions. Your role will be crucial in ensuring customer satisfaction, managing client relationships, and resolving technical issues effectively.

Key Responsibilities:

• Lead a team of Customer Service Representatives (CSRs) in technical support for geospatial software.
• Manage client relationships to ensure satisfaction.
• Develop procedures for resolving customer issues.
• Collaborate with internal teams to enhance customer success strategies.
• Keep abreast of industry trends in geospatial technology.

Recruitment Specifications:

• Master’s degree in Geospatial Information or related field.
• Professional certifications in Geospatial Technology (*, ESRI Technical Certification).
• Significant experience in customer service management, preferably in geospatial.
• Strong leadership and communication skills.
• Priority management of multiple projects.

Benefits:
Indulge in a competitive salary and comprehensive benefits including healthcare, generous leave, and recreational facilities. This is not just a job—it's an opportunity to make a significant impact in the geospatial field!

We are looking for a Customer Service Supervisor to join our team, to oversee all customer service channels and ensure the delivery of a seamless and distinguished experience for customers.

🔹 Tasks and Responsibilities:

• Supervising the customer service team and ensuring compliance with quality standards.

• Following up on customer inquiries and complaints and resolving them promptly and professionally.

• Training and developing the team to enhance communication and problem-solving skills.

• Preparing and analyzing regular reports on team performance and customer satisfaction levels.

• Coordinating with other departments to ensure a comprehensive experience for customers and improve processes.

• Proposing initiatives to improve customer experience and elevate service levels.

🔹 Required Qualifications:

• Diploma or Bachelor's degree in Business Administration, Marketing, or a related field.

• At least 3 years of experience in customer service, preferably in the restaurant or hospitality sector.

• Supervisory experience of no less than one year.

• Fluency in English

• 🔹 Required Skills:

• • Strong verbal and written communication skills.

  • Ability to solve problems and make decisions quickly and effectively.

  • Leadership skills and team management.

  • Proficiency in using Customer Relationship Management systems and data analysis.

  • High organization and ability to work under pressure.

We are seeking a highly organized and detail-oriented Administrative Assistant to provide comprehensive support to our management team and ensure smooth daily operations. The ideal candidate will be responsible for managing schedules, coordinating meetings, handling correspondence, maintaining filing systems, preparing reports and presentations, and serving as the primary point of contact for internal and external communications. This role requires excellent communication skills, proficiency in office software applications, strong multitasking abilities, and the capability to work independently while maintaining confidentiality and professionalism in all interactions.