Customer Services Manager

in Restaurants Company

about 17 hours ago

	Salary	5,000 / Month
	Contract Type	Full-time
	Workplace type	On-site
	Location	Al Rawdah, Riyadh

We are looking for a Customer Service Supervisor to join our team, to oversee all customer service channels and ensure the delivery of a seamless and distinguished experience for customers.

🔹 Tasks and Responsibilities:

Supervising the customer service team and ensuring compliance with quality standards.
Following up on customer inquiries and complaints and resolving them promptly and professionally.
Training and developing the team to enhance communication and problem-solving skills.
Preparing and analyzing regular reports on team performance and customer satisfaction levels.
Coordinating with other departments to ensure a comprehensive experience for customers and improve processes.
Proposing initiatives to improve customer experience and elevate service levels.

🔹 Required Qualifications:

Diploma or Bachelor's degree in Business Administration, Marketing, or a related field.
At least 3 years of experience in customer service, preferably in the restaurant or hospitality sector.
Supervisory experience of no less than one year.
Fluency in English
🔹 Required Skills:
- Strong verbal and written communication skills.
- Ability to solve problems and make decisions quickly and effectively.
- Leadership skills and team management.
- Proficiency in using Customer Relationship Management systems and data analysis.
- High organization and ability to work under pressure.

Requirements

For Saudis Only
GOSI Registration Required
Requires 2-5 Years experience
Intermediate in English

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Job Purpose:
To provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction while maintaining a professional and positive company image.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
Handle and resolve customer complaints efficiently and effectively.
Provide accurate information about products, services, policies, and promotions.
Process orders, applications, forms, and requests.
Maintain customer records by updating account information in the system.
Escalate complex issues to the appropriate department or supervisor when necessary.
Follow up with customers to ensure their concerns are fully resolved.
Collect and report customer feedback to improve service quality.
Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications and Skills:

High school diploma or equivalent (Bachelor’s degree preferred).
Proven experience in customer service or related field.
Strong communication, problem-solving, and active listening skills.
Ability to remain calm and professional under pressure.
Proficiency in using customer service software, CRM systems, and MS Office.
Strong multitasking and organizational abilities.
Fluency in [English/Arabic languages].

Working Conditions:

Based in Riyadh.
Night shift.
One day off per week.
May require weekends or public holidays depending on business ****

2-5 years

Al Malqa, Riyadh

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