Host/Hostess📣 Job Ad

About The Ritz-Carlton and the Host/Hostess Role

The Ritz-Carlton is seeking a full-time Host/Hostess to join its team in Riyadh. This role is integral to creating exceptional guest experiences and upholding the brand's renowned "Gold Standards" of luxury service within a leading global hospitality environment.

Role Overview and Service Standards

The Host/Hostess is responsible for ensuring that the established luxury service standards are delivered graciously and thoughtfully on a daily basis. This position plays a direct part in maintaining The Ritz-Carlton's reputation for distinguished hospitality.

Key Duties and Guest Service Responsibilities

• Greet guests upon arrival and determine the number in their party.
• Seat guests by identifying a clean, available table, pulling out chairs, and presenting a current menu.
• Guide guests through dining areas and provide any necessary assistance.
• Move and arrange tables, chairs, and settings to organize seating for groups, including those with special needs.
• Ensure place settings are appropriate, with each guest having a napkin, clean silverware, and all standard items.
• Verify that menus are current, clean, plentiful, and wrinkle-free.
• Monitor dining rooms for seating availability, service flow, safety, and guest well-being.
• Maintain cleanliness of work areas throughout the day by practicing "clean-as-you-go" procedures.

Operational Compliance and Professional Conduct

• Adhere to all company, safety, and security policies and procedures; report accidents, injuries, or unsafe conditions to management; and complete all required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
• Welcome and acknowledge all guests in accordance with company standards.
• Communicate with others using clear and professional language, and answer telephones with appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, support the team in achieving common goals, and listen and respond appropriately to concerns of other employees.
• Ensure adherence to established quality expectations and standards.

Physical Demands

• Ability to stand, sit, or walk for extended periods of time.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Experience Requirements

Candidates for this Host/Hostess position are required to have 0-1 years of relevant experience in a similar role.