Hotel Receptionist📣 Job Ad

About the Hotel Receptionist Role

We are seeking a Hotel Receptionist to join our team in Riyadh. This full-time position involves overseeing guest services at the front desk, ensuring a smooth and efficient experience for all visitors. The role requires coordination and delivery of various guest services, including managing reservations and processing check-in and check-out procedures.

Core Responsibilities

The Hotel Receptionist will be responsible for a range of duties focused on guest satisfaction and operational efficiency. This includes:

• Maintaining an accurate reservation list and generating necessary hard copy records.
• Enhancing customer service and satisfaction levels.
• Following up on and resolving guest disputes and complaints.
• Ensuring strict adherence to hotel policies and procedures.
• Building and maintaining positive business relationships with external partners, such as travel and booking agencies.
• Reviewing hotel rates and organizing invoices accordingly.

Guest Services and Operations

A key aspect of this role is providing clear information to guests regarding hotel facilities and policies. This encompasses explaining reservation processes, as well as the procedures for checking in and checking out. The goal is to ensure guests are well-informed and their needs are met efficiently.

Experience and Requirements

This position is suitable for individuals with 0-1 years of experience. The ideal candidate will possess strong organizational skills and a commitment to providing excellent customer service. Familiarity with hotel operations and reservation systems is beneficial.

Work Environment

This is a full-time position based in Riyadh. The role operates within a dynamic hotel environment, requiring interaction with a diverse range of guests and colleagues.

About the Company

The role is with شركة مرابع للاستثمار (Marabea Investment Company). Further details regarding the company's industry or specific mission are not provided.